Amazon cancels my account after exposing account lockout for “racist doorbell” [video]

Post by ncallaway » Fri, Jun 23, 2023, 4:21 PM UTC

noobface wrote: post #336

schnable wrote: post #329

Earlier quoted context omitted.

Yep. I got a counterfeit product, reviewed it with photos showing it alongside the authentic version and the very obvious differences (like lack of branding). Rejected as "the information we have indicates that the product you received was authentic." This along with receiving so many low quality products that have glowing 4-5 star reviews has destroyed a lot of my trust in Amazon. I now order direct from manufacture…

This is going to be a huge problem in the medical/health vertical. It's one thing to get a BommyTahama pair of sunglasses, it's quite another to get counterfeit supplements that could cause injury.

Post by gnicholas » Fri, Jun 23, 2023, 4:36 PM UTC

somenameforme wrote: post #13

gnicholas wrote: post #6

Earlier quoted context omitted.

I actually think triage systems like this are part of the problem. I know some social media management platforms offer this type of insights, so brands can be more responsive to people with large followings. But do they deserve better support than the rest of us?

I'm certain the comment was ironic, emphasizing that there's a real possibility, if not probability, that Amazon has done this exact childish vindicative behavior on others, but we'd never know about it for those individuals lack the ability to reach millions at the tap of a button. It's also another warning about just blindly sacrificing your privacy or other interests to a massive corporation. Because that massive…

Post by ryandrake » Fri, Jun 23, 2023, 4:43 PM UTC

kkielhofner wrote: post #377

macintux wrote: post #286

Earlier quoted context omitted.

Your friend probably made the driver feel unsafe; drivers are quite vulnerable to physical violence. Hard to defend yourself from attacks from behind you, driving or not.

I understand. Another reason I haven't pursued this (not like it would matter - I don't have millions of social media followers). The additional context here is she was yelling at me more than the driver and this was in a small Midwestern town where crime (and especially violent crime) is nearly non-existent. Unlike some of the incidents you hear about where there is physical violence there is a near-zero chance the…

Post by NotTheDr01ds » Fri, Jun 23, 2023, 4:44 PM UTC

eduction wrote: post #312

jefftk wrote: post #191

Earlier quoted context omitted.

> firing at least two people involved in the debacle The idea that after a mistake companies should fire people leads to company cultures that are overall worse for everyone, including customers/users. Demand that they apologize, even that they give compensation, but not firing.

Yes and I find it similarly extreme that a company would disable someone's doorbell because one person claimed something racist was said through it (?!?!). Are they going to set up a little Amazon Ring court to adjudicate every claim?? If Amazon hadn't taken that extreme step in the first place, the stakes wouldn't be so high, and there would be less reason to discipline the employee (for the record I don't think the…

Post by themaninthedark » Fri, Jun 23, 2023, 4:49 PM UTC

JKCalhoun wrote: post #236

sfjailbird wrote: post #143

Earlier quoted context omitted.

Thanks for the summary but you're burying the lede - what the hell is a racist door bell?

> what the hell is a racist door bell? Perhaps a door bell that grew up in a well-off (maybe even a gated) community that learned to fear people that are different ?