The US Navy uses an Xbox 360 controller in active service [0] Mass market has a lot of R&D to leverage so it makes sense. Nothing to say this is the cause of the fault and probably going to be more reliable than something hand rolled. [0] https://www.theverge.com/2017/9/19/16333376/us-navy-military...
Also, COTS gear that's designed with a standard interface is by design trivial to replace even through hot swapping, which automatically means resilience against errors.