Agree that their service was decent, never had any problems that their automated system couldn't troubleshoot and ultimately fix. Activation process was straightforward. Honestly I do like their services. As I said they're great, until they aren't.
Issue was that my phone was defective, likely a design problem. Battery life problems around 1 year, wouldn't charge. Google fixed first for free under warranty. Problem popped back up around 5 months later and they told me to pound dirt since it was out of warranty. I said it's the same problem, you didn't fix it the first time when it was in warranty. Apparently a lot of people had the problem, likely a design problem related to life of battery/power connector on PCB. End of the day Google refused to acknowledge their problem, and this is on their flagship phone. I had no choice but to buy a new phone... which is ridiculous considering what I paid and only got a year out of it.
I just got to the point where I got tired of being at Google's mercy when something went wrong. This is my digital life, my domain, my calendar, decades of emails. It's too stressful when a corner case occurs and there's no human being in the loop to make things right. I'm willing to pay for service, just not with Google any longer. I figure I'm paying to get a human on the phone, and some accountability.
Google keeps trying to ping my company and get us to switch to their cloud. I say no way in heck I'm going to put mission critical infrastructure and data in their hands.