I'm having a hard time buying this anecdote. Not even the bit where its implied that multiple people read the same script multiple times and that worked for soothing people, but the actual content of the before and after; the gpt version doesn't explain it any differently and the 'compassionate' writing was absurd. My most charitable interpretation is that the anecdote is true but the article itself was written by so…
Yes, I use it for this purpose all the time. I could have done better myself if I invested time in writing it, but it allows me to get a good enough result in a couple of seconds.