> We've always had the utmost respect for the user. Every internal decision about look and function answers the auestions "What does the customer need?" and "How can we help them be more productive?" (Not "How can we give them what they're asking for?" because that isn't the right question to answer.) That’s hard to do and I would guess that their ability to distinguish between what users ask for and what they need i…
True, but it's also necessary. As Henry Ford (supposedly) famously said "If I had asked people what they wanted, they would have said faster horses."