Live data from Hacker News

Dell in hot water for making shoppers think overpriced monitors were discounted

arstechnica.com

11–20 of 171 posts

Re: Dell in hot water for making shoppers think overpriced monitors were discounted

#11
post #7

Earlier quoted context omitted.

That's a different issue. If we assume honest dealing, when you see a $1000 display going for $500, you would think you get a high-end product at a mid-range price. You may then inquire why it's on sale - is it used, is it older generation, does the shop need shelf space? Who knows. What should not be happening is that a product that has never sold for $1000 is presented as being worth $1000. If you want free market…

if you want the free market to work, consumers can’t use price to evaluate quality

This is a bit of a chicken and egg problem and too abridged.

It is like arguing that for free speech to work everybody has to write newspaper articles or that you personally need to be a programmer for opensource to be useful. These can be different people and for a free market (/free(dom) speech/free(dom) software) to work you need a sufficient number of qualified people.

So I wouldn't blame the consumers (btw this term always sounds like slur to me as compared to customers) for using price as a proxy. You can't expect them to get loaners, purchase testing equipment etc.. That should be tech journalists' job and then consumers can make an educated decision, which in turn ensures that price indeed is a good proxy.

Hence, blame the sorry state of tech reviews in the American market. What even are the reasonably good sites still left? I know of wirecutter (mixed), rtings, tftcentral and maybe prad.de. What are consumers supposed to base their evaluations on in your opinion?

Re: Dell in hot water for making shoppers think overpriced monitors were discounted

#12

Dell has always sold expensive goods in my experience. They've never been my first choice when being thrifty.

That's a different issue. If we assume honest dealing, when you see a $1000 display going for $500, you would think you get a high-end product at a mid-range price. You may then inquire why it's on sale - is it used, is it older generation, does the shop need shelf space? Who knows. What should not be happening is that a product that has never sold for $1000 is presented as being worth $1000. If you want free market…

I may be naive, but I've only used the _current_ price of something to evaluate whether I'd be willing to pay this right now, disregarding any previous or future pricing. This way it hasn't mattered whether a sofa was claimed to be "worth" $500 or $5k and I can justify it in the future to myself that I deemed something worth what was asked at the time

Re: Dell in hot water for making shoppers think overpriced monitors were discounted

#14
For other people in developing countries: Isn't it weird to see news about a massive outrage for practices that in our place are totally common?

Where I'm from, this happens all the time. And the law permits them to just change the price at whim. So they can just raise the price of any product and slap a "discount" label on them, even if the new "discounted" price is higher than the previous one.

Re: Dell in hot water for making shoppers think overpriced monitors were discounted

#15

> It's tempting to jump on sales that are presented as steals. But when it comes to online shopping, you can't trust every sale price (or review, or seller) you see. Surely this isn't limited to online shopping. In the days of yore, when I sold PCs at Circuit City, my store would put together package deals where you bought a PC, monitor, printer, etc. The prices for the package deals were the same as if you bought ev…

When the bacon cheeseburger is on sale, it can be cheaper to buy it and ask them to hold the bacon than to just buy the cheeseburger.

Re: Dell in hot water for making shoppers think overpriced monitors were discounted

#16
I just straight-up ignore "sale" claims now, unless I have personal experience that says this really is a sale. This is mostly limited to groceries where I definitely know that the $4 bag of chips really is on sale at $1.50. Along with all the active deception, I also just count all the times I've gone price shopping for non-trivial things and the prices I see and how festooned with the word "sale" the page is is simply uncorrelated.

Re: Dell in hot water for making shoppers think overpriced monitors were discounted

#17

> It's tempting to jump on sales that are presented as steals. But when it comes to online shopping, you can't trust every sale price (or review, or seller) you see. Surely this isn't limited to online shopping. In the days of yore, when I sold PCs at Circuit City, my store would put together package deals where you bought a PC, monitor, printer, etc. The prices for the package deals were the same as if you bought ev…

The main difference is you were just showing the price and the rebates and letting people assume it was cheaper. Dell was giving a false price for the monitors and actively telling consumers that there was a discount.

Re: Dell in hot water for making shoppers think overpriced monitors were discounted

#18
If I understand the situation and laws correctly, there is the Omnibus Directive here in the EU to prevent cases like this (or at least make less common).

> An Omnibus Price is the lowest price that a consumer has been able to buy a specific product for during the past 30 days. As an EU business, it is important to ensure that you display Omnibus Prices on your product pages clearly (...) - https://www.sniffie.io/pricing-vocabulary/omnibus-price/

Re: Dell in hot water for making shoppers think overpriced monitors were discounted

#20
This is rampant and goes well beyond Dell. Take the Black Friday "deals", particularly on TVs. Retailers are known to slowly rise prices leading up to Black Friday to be able to advertise a steep "discount" (which honestly isn't that steep).

It's honestly exhausting as a consumer dealing with all these tricks.

Post reply on HN