Earlier quoted context omitted.
50% of what middle management is what secretaries used to do. If I ever run my own company I will hire a team of secretaries to work with my developers and our productivity will shoot through the roof. No everyone is organized, good at scheduling, following up on things, focusing at work, interpersonal discussions, sending memos, navigating bureaucracy, etc. A great secretary allows you to focus on getting developmen…
Whatever happened to secretaries anyway? Were they really cost-cut for managers to do by themselves? You're right though, it's a valuable job being the glue of a business. In more than one way, not just work-wise. Social stuff matters too, and was often the domain of the secretaries.
Part of the problem is that some of the time this was supposed to free up was consumed by managing the tech itself.