Outrage over current circumstances is pervasive in the City. Had this guy not been so buried in his work then he probably would have noticed that. This situation is not something trivial, but took an accumulation of factors over a long period of time to bring about. The pandemic had a huge impact on areas and demographics that were already under major stress.
People encountering this problem seem to think that simply cranking up enforcement and making the justice system more consistent will fix all of this. Many often conveniently forget the long history of tension between enforcement and minorities in the city. The White Night riots of 1979 were less than fifty years ago and violent sweeps of the Castro happened as recently as 1989. People want enforcement and justice but historically that has meant occasionally getting your streets closed and your face bashed in by cops with zero accountability.
Maybe there is some middle ground? People seem anxious to make something work. And there is a potentially interesting example in San Mateo County just to the south. Social circumstances there are not that far off from San Francisco and there is also a big homeless population, but the rampant extremes have not erupted in the same way. But real progress will probably take something more than lashing out over a stolen scooter. It is interesting how many people are upset about these issues but wouldn't even consider attending a local council meeting let alone running for local office themselves. No matter how much you desire justice, it probably isn't going to be quickly delivered to your door for a modest fee like it is a meal or something.