Earlier quoted context omitted.
I also find it consistently obnoxious that there is essentially no way to say "My driver was fine, but your platform did something stupid" when leaving feedback. At least, not without jumping through a million hoops. The arrogance of our industry is tiresome. I took a ride in SF a while ago and it predicted a 3 minute pick up time which turned out to be 25 minutes - no fault of the driver, and the only way I could co…
Pick up time predictions are garbage, because ride shares allow cancelations. Last time I used a ride share, I had eight drivers accept and then cancel on me. The predicted departure time was always "8 minutes away" and then "looking for another driver" over and over. I probably waited an hour.
This boils me to no end. Google Maps estimates often make rideshare look like a timesaver compared to transit, but when you add five, ten, even fifteen minutes to the pickup estimate, it really changes things.