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Ask HN: Cause of UK e-gates outage?

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Re: Ask HN: Cause of UK e-gates outage?

#31

Re: e-gates shambles Fujitsu's contract runs from 4 September 2021 to 2024 https://www.theregister.com/2021/09/09/fujitsu_border_crossi... https://www.theregister.com/2022/01/14/uk_border_upgrade_con... Re: Horizon disgrace Fujitsu has also, so far, escaped financial penalties, whereas the government has been forced to set aside £1bn to cover the costs of compensating victims of the scandal. Meanwhile, Fujitsu is con…

They don't call them Failjitsu for no reason.

It's not just UK. They've been terrible everywhere. Maybe just the cheapest bid.

Re: Ask HN: Cause of UK e-gates outage?

#33
post #24

Earlier quoted context omitted.

They honestly should be blacklisted after the Horizon scandal. Allowing them to get away with it sets a precedent that could encourage other companies to behave just as irresponsibly. As it stands, is yet another example of privatising profits while socialising the costs, just in this case, the costs weren't (entirely) financial.

A lot of UK government IT is like this and has been forever. There was a short period under the coalition where GDS was set up and they created a consistent framework for people to work with and would open a portion of the market up to smaller players. Now it's mostly large bodyshop middlemen like the prime minister's wife's company taking a 70% cut for the work of a cheap offshore developer.

a lot of the problem is the contract procurement rules, which are written so only large companies are capable of bidding

a legacy of EU membership, but I doubt the government has any will to change it

Re: Ask HN: Cause of UK e-gates outage?

#35

No insight here, but I've always wondered if the e-gates are doing anything "clever" with the camera, or if they're just connecting you to some call-centre in Swindon where your face and passport details pop up in front of someone with a lot less training than traditional border security. It might be doing facial recognition, but it feels too reliable for the level of facial recognition I expect a consultancy could p…

Those stupid gates have never worked for me, and I've always suspected that they are actually just connected to a call-centre type operation. Given how fast my phone can recognise my face (in 3d no less), the e-gates are a total joke.

Re: Ask HN: Cause of UK e-gates outage?

#36

Earlier quoted context omitted.

Holidaymakers tend to return from holiday as much as they go. Outbound flights can be delayed too if people can’t disembark from planes because the terminal is over capacity in the arrivals side.

Yes but the bank holiday is the Monday, they would be returning on Monday, maybe Tuesday but not today

Many holiday changeover days at Saturday

Re: Ask HN: Cause of UK e-gates outage?

#37
post #33
post #24

Earlier quoted context omitted.

A lot of UK government IT is like this and has been forever. There was a short period under the coalition where GDS was set up and they created a consistent framework for people to work with and would open a portion of the market up to smaller players. Now it's mostly large bodyshop middlemen like the prime minister's wife's company taking a 70% cut for the work of a cheap offshore developer.

a lot of the problem is the contract procurement rules, which are written so only large companies are capable of bidding a legacy of EU membership, but I doubt the government has any will to change it

Except during the coalition things were far better with GDS, while we were in the EU, after the new-labour ppp stuff and before the tory-grift stuff.

Re: Ask HN: Cause of UK e-gates outage?

#38

These things have never worked for me, the camera goes up and down like mad for a minute then I have to go and see a person. What a waste of time

The ones at Paris last year on Eurostar were so slow they were takeing at least 45, but with retries average of about 60 seconds to process someone. I think there were 5.

There was only 1 train an hour leaving, but the trains had 900 seats. You can see the problem.

With airports, I used to come in to Heathrow 50 times a year. There was a great system called Iris, you literally walked up and walked through, barely needed to stop. It never failed on me.

They got rid of it, partly because it wouldn't scale (as it was literally just your Iris pattern, not a pattern + passport), so they only offered it to frequent users.

Re: Ask HN: Cause of UK e-gates outage?

#39
post #37
post #33

Earlier quoted context omitted.

a lot of the problem is the contract procurement rules, which are written so only large companies are capable of bidding a legacy of EU membership, but I doubt the government has any will to change it

Except during the coalition things were far better with GDS, while we were in the EU, after the new-labour ppp stuff and before the tory-grift stuff.

GDS didn't bid for contracts, they were part of the the cabinet office and worked on cabinet office projects

Re: Ask HN: Cause of UK e-gates outage?

#40

No insight here, but I've always wondered if the e-gates are doing anything "clever" with the camera, or if they're just connecting you to some call-centre in Swindon where your face and passport details pop up in front of someone with a lot less training than traditional border security. It might be doing facial recognition, but it feels too reliable for the level of facial recognition I expect a consultancy could p…

I have always assumed face recognition because my passport picture has no glasses and the gates never work when I wear my glasses. A human would recognise me, I think.
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