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Launch HN: Dittofeed (YC S22) – open-source customer engagement platform

news.ycombinator.com

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Re: Launch HN: Dittofeed (YC S22) – open-source customer engagement platform

#41

Post by kfk »

chevman wrote: post #32

You guys have some intriguing ideas here. I've been in this space for 15+ years now, worked with most of the main players that have on-prem and SaaS solutions, and deployed and run solutions at scale at a few of the largest companies in BigCo land for multiple years now. I would be cautious on focusing too heavily on the 'developer as the customer' here. Most buying decisions in this space are not made by IT, they ar…

I think for Enterprise you should include professional services and consulting in TCO. And usually the Enterprise SaaS tools you mention are a bit cheaper on licenses, but very expensive on the consulting. It makes sense because if a tool is open source and known there is a lot more talent in the job market, if a tool is closed source it takes money just to learn it and people have to recover that investment.

But you are right, I think Dittofeed should sell their benefits to C-Suite execs, not to developers.

Re: Launch HN: Dittofeed (YC S22) – open-source customer engagement platform

#42

Post by abe94 »

Onavo wrote: post #36

Thoughts on Laudspeaker? https://news.ycombinator.com/item?id=34835559 ?

One of the founders / maintainers of Laudspeaker [1] here! We think its great that there are more open source options in the space and really nice design guys!

Some differences:

a) We have explicitly decided against a DAG approach [2] for our visual editor and use state machines as our model, so you can explicitly create things like loops, and customize journey logic more.

b) Our cloud pricing is not user based, but right now follows a pay as you go model for usage with sliding discounts for larger message volumes [3]. While the mechanics may change we are most likely going to avoid user based pricing models.

c) We support different channels at the moment (email, sms, firebase push, slack, in app modals) and we integrate with databases/ warehouses as well as product analytics services like posthog [4] and CDPs like rudderstack. I'm sure with time we will converge on the same channels/integrations.

d) We think journey versioning / testing is a great idea, and don't yet have that but are rolling out our own.

Some similarities:

a) We also use clickhouse, and at some point will use temporal (our project is supported by one of their executives)

b) We also have a visual editor, segments and templates

c) We can be self-hosted (A few users are self hosting today)

For others checking this out there are also older projects like Mautic [5]. And customer engagement is a large enough category that it includes projects like Chatwoot [6] that focuses more on customer support.

[1] https://github.com/laudspeaker/laudspeaker

[2] https://laudspeaker.com/docs/engineering-blog/finite-state-m...

[3] https://laudspeaker.com/pricing

[4] https://posthog.com/tutorials/laudspeaker-posthog

[5] https://www.mautic.org/

[6] https://www.chatwoot.com/

Re: Launch HN: Dittofeed (YC S22) – open-source customer engagement platform

#43

Post by Cshelton »

jacksparrow11 wrote: post #25

Amazing! Our team at Airbnb built something similar for internal users: https://medium.com/airbnb-engineering/journey-platform-a-low... Very cool how we both use Temporal for workflow orchestration. Love the git idea, Wish you the best!

Just checked out Temporal...

I don't know how I didn't know about it before..

I literally implemented a whole system to do what it does.

Thanks for bringing that up!

Re: Launch HN: Dittofeed (YC S22) – open-source customer engagement platform

#44

Post by maxthegeek1 »

anilgulecha wrote: post #37
maxthegeek1 wrote: post #31

Earlier quoted context omitted.

Thanks! Definitely, migration guides are coming. In the meantime, feel free to ping us on our community slack and we'll walk you through a migration process.

Do you also plan on submitting a caprover template? If you do, can ask my team to set it up in our instance.

Unfortunately, we don't plan on supporting caprover. We do plan on supporting render, and providing a helm chart in the near future.

Re: Launch HN: Dittofeed (YC S22) – open-source customer engagement platform

#45

Post by maxthegeek1 »

Onavo wrote: post #36

Thoughts on Laudspeaker? https://news.ycombinator.com/item?id=34835559 ?

It's honestly gratifying to see that we landed on a similar product space independently. I read it as a strong signal that there's a real need for the product. I've been impressed by how much ground they've been able to cover, and how quickly they're building.

Beyond that, I think our focuses are somewhat different, as our current roadmap is focused on serving growth engineers. Still happy to see them working in the space.

Re: Launch HN: Dittofeed (YC S22) – open-source customer engagement platform

#46

Post by maxthegeek1 »

kylegalbraith wrote: post #40

Congrats on the launch and the progress. When folks want to self-host your offering, do they want to be able to run your offering on things other than Intel CPUs? I noticed that you only build an image for Intel and not for Arm.

Great question. Hasn't been requested yet, but I'm sure we'll need to support arm at some point.

Re: Launch HN: Dittofeed (YC S22) – open-source customer engagement platform

#47

Post by kasra85 »

maxthegeek1 wrote: post #44
anilgulecha wrote: post #37

Earlier quoted context omitted.

Do you also plan on submitting a caprover template? If you do, can ask my team to set it up in our instance.

Unfortunately, we don't plan on supporting caprover. We do plan on supporting render, and providing a helm chart in the near future.

FWIW supporting CapRover is possible by just a docker compose file.
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