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Launch HN: Dittofeed (YC S22) – open-source customer engagement platform

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Re: Launch HN: Dittofeed (YC S22) – open-source customer engagement platform

#13

Self-Host with Docker Compose. No thanks. I hope open source projects move away from Docker and move towards a single executable binary like PocketBase.

Curious why?

Some people are annoyed with the way Docker (the company) has tried to monetize the technology by revoking free repos from open-source teams. If I recall, Docker doubled back on that.

Realistically, Docker is a fine choice for this.

Re: Launch HN: Dittofeed (YC S22) – open-source customer engagement platform

#14

In your demo I tried to create a message template but email go auto selected vs a "Choose your channel" flow that I expected. Cool tech though!

We're working on our second channel right now (mobile push), which will have the flow you'd expect when released. Thanks!

Re: Launch HN: Dittofeed (YC S22) – open-source customer engagement platform

#15

Self-Host with Docker Compose. No thanks. I hope open source projects move away from Docker and move towards a single executable binary like PocketBase.

Offering a single executable binary is definitely great, but wouldn't be super practical given our choice of technologies. Tradeoffs.

Re: Launch HN: Dittofeed (YC S22) – open-source customer engagement platform

#17

In your demo I tried to create a message template but email go auto selected vs a "Choose your channel" flow that I expected. Cool tech though!

We're working on our second channel right now (mobile push), which will have the flow you'd expect when released. Thanks!

Neat, thanks!

Also something that irks me is that all these platforms design DAGs as journeys. Journeys are fine but they're inherently value capped. A user is only supposed to go through an onboarding journey once or a memorial day sale journey once.

What I really want as a mobile app dev is loops. I want to be able to say "Run this every day, send a user a push or email at 10am. wait until 6pm. if the user hasnt opened the app yet, send another push based on a different template".

Currently we have a whole ass subproject dedicated to defining these flows. whats worse is that its hard to ab test flow and impossible for anyone non technical to set up a loop. Please build this, we'll pay you sweet sweet MRR if you do.

Re: Launch HN: Dittofeed (YC S22) – open-source customer engagement platform

#18

Earlier quoted context omitted.

We're working on our second channel right now (mobile push), which will have the flow you'd expect when released. Thanks!

Neat, thanks! Also something that irks me is that all these platforms design DAGs as journeys. Journeys are fine but they're inherently value capped. A user is only supposed to go through an onboarding journey once or a memorial day sale journey once. What I really want as a mobile app dev is loops. I want to be able to say "Run this every day, send a user a push or email at 10am. wait until 6pm. if the user hasnt op…

Our plan is to model loops by having journeys define re-entry conditions, allowing users to run through journeys multiple times on a schedule. Would love to talk, to learn more about y'all are doing.

My email is: max@dittofeed.com, or feel free to ping me on our community slack!

Re: Launch HN: Dittofeed (YC S22) – open-source customer engagement platform

#19
post #16

On your pricing page, it just says $75 for cloud. Is that per month? per year? one time purchase? Pardon me if it is described somewhere, but I've scanned the page multiple times and can't determine it.

Thanks for that catch! Just edited. It's a monthly SaaS subscription.

Re: Launch HN: Dittofeed (YC S22) – open-source customer engagement platform

#20

Self-Host with Docker Compose. No thanks. I hope open source projects move away from Docker and move towards a single executable binary like PocketBase.

Nothing forces you to use Docker, it's just their documented happy path because it's popular.
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