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Show HN: HelpHub – GPT chatbot for any site

helphub.commandbar.com

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Re: Show HN: HelpHub – GPT chatbot for any site

#22

Post by AugurCognito »

dazzeloid wrote: post #17
AugurCognito wrote: post #16

Earlier quoted context omitted.

Same issue here, toggled ai chats only and selected one of the default questions, maybe api met hn hug of death(?)

Wahhh. Strava example?

After some digging I discovered something. This error happens when occurrence API returns 400 Bad Request error. This led me to identify two scenarios in which it can happen:

1. When a query is sent while another query is being processed, it consistently triggers a 400 bad request error. Subsequent queries also yield the same error code.

2. Although less common, random queries can sometimes result in a Bad Request error. I do not know how helpful this information is, but I can provide the chat_id associated with the instance: 677cfad3-5084-40d0-81d0-08592b5927f5.

Re: Show HN: HelpHub – GPT chatbot for any site

#23

Post by dazzeloid »

jonahx wrote: post #19
dazzeloid wrote: post #14

Earlier quoted context omitted.

If we're doing our job right then HH should only be answering based on its source content (and not background knowledge). So bad answers coming from incorrect source content would need to be corrected in the source content. Citations should help with this, e.g. as a human admit, review answer -> notice it's bad -> click citation -> locate incorrect part -> change it. Also thinking about ways to ensure the bot answers…

> e.g. as a human admit, review answer -> notice it's bad -> click citation -> locate incorrect part -> change it. I understand why you want the flow to work this way (single source of truth, fix things at the root, simplifies everything), but, respectfully, it is really bad from a UX perspective. Here are the main reasons: 1. Not all admins will have the ability to edit all source pages. Both from a permissions pers…

I guess my concern is being a system of adjusted record on top of a system of record. Wouldn't it be a cluster if changes are being made to docs in CommandBar but not [Zendesk]?

That said maybe there's room to store bot-specific stuff in CB. For example, tagging passages with "exclude this from training data" if they're causing bad answers for some reason.

Re: Show HN: HelpHub – GPT chatbot for any site

#25

Post by melvinmelih »

pech0rin wrote: post #4

Tested out the landing page chatbot and got one “We couldnt find an answer to your question” and another request timeout. Not confident at all using this with any product.

Well, what do you expect from a product that is put together as a AI-related side quest :)

Re: Show HN: HelpHub – GPT chatbot for any site

#27

Post by jonahx »

dazzeloid wrote: post #23
jonahx wrote: post #19

Earlier quoted context omitted.

> e.g. as a human admit, review answer -> notice it's bad -> click citation -> locate incorrect part -> change it. I understand why you want the flow to work this way (single source of truth, fix things at the root, simplifies everything), but, respectfully, it is really bad from a UX perspective. Here are the main reasons: 1. Not all admins will have the ability to edit all source pages. Both from a permissions pers…

I guess my concern is being a system of adjusted record on top of a system of record. Wouldn't it be a cluster if changes are being made to docs in CommandBar but not [Zendesk]? That said maybe there's room to store bot-specific stuff in CB. For example, tagging passages with "exclude this from training data" if they're causing bad answers for some reason.

Indeed, it will be a total cluster.

From a pure engineering perspective, it is obviously the wrong solution, and your initial suggestion is the right one.

Yet....

I strongly predict that the forces of market demand and human behavior will push your product inexorably in this direction.

Re: Show HN: HelpHub – GPT chatbot for any site

#28

Post by nutanc »

One thing I always hated about chatbot sites when they were the craze and the the AI help bot sites now is the fact that these sites do no provide a chatbot for their own site. I mean, why isn't there a CommandBar for commandbar.com?

I actually see that commandbar.com has an intercom chat widget.

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