Earlier quoted context omitted.
Well, for their customers they are making the world a better place. Given there's no absolute standard for that, people wanting your product or service so much they'll pay you money for it is about the best measure we have.
idk, im pretty sure that my internet company or the train company or my local grocer are actively trying to make their customers life worse and succeeding. and the answer isn't "oh but without them you'd have to walk/grow your own food/lay your own cable" for starters none of the companies mentioned did that themselves, train company didnt build infrastructure, supermarket didnt grow food, internet company didnt lay…
I don't think conversations like this can ever progress when this constant misrepresentation takes place. No one is talking about hoarding. If I get paid to write someone some software, what hoarding happened?