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Update on Sharing

about.netflix.com

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Re: Update on Sharing

#91

I really dislike how every corporate communication regarding an “update” now means “here’s how we’re making things worse for you.” I know honesty has never really been the fundamental value of public relations initiatives, but it would be refreshing to occasionally see a company saying that they’re putting the squeeze on customers because they need to protect their margins or even just because they can. The formerly-…

I don't see anything to dislike here. It is an update, and this particular notice is avoiding any of the usual nonsense like "to better serve our customers" or "to improve your experience".

It seems straightforward and to the point. And they're a for-profit corporation, of course they need to protect their profitability. That goes without saying. If they go out of business, then no Netflix programming for anybody, and no subscriber wants that or they wouldn't be subscribing in the first place.

Re: Update on Sharing

#92
post #11

So if they are allowing you to use on devices and networks outside of your home or ones you don't normally use, how are they identifying unique individuals or "households?"

The idea that was floated was that they identify a device that defines the household (e.g. a TV), for example based on being always on the same SSID, or being on a wired connection, or the IP address. Then other devices need to be in the same network as that stable device at least say once a month.

I pay for 2 devices so a friend can use my subscription, though he does not live with me. I watch Netflix once a week for an hour or two, maybe, unless I'm actually binging something. He watches it non-stop pretty much as background noise. I wonder if they will assume he is the main user, even though I pay for it. Will they compare my IP address location with my billing address?

I guess I should have just kept it at 1 device and not tried to pay for my friend's usage.

Re: Update on Sharing

#93

So if they are allowing you to use on devices and networks outside of your home or ones you don't normally use, how are they identifying unique individuals or "households?"

It shouldn't be that hard to figure this out using a variety of metrics - and remember, they can be pretty cautious in their enforcement and the enforcement doesn't have to be real-time.

For example, Netflix can easily notice that a TV is connecting from AT&T Fiber with one IP and another TV is connecting from Spectrum with a different IP. Many times they're watching at the same time so it's not someone on vacation.

It's relatively easy to note mobile devices like iPhones/Android and they have device IDs. Maybe you could hook your phone up to your TV, but most people aren't going to want to do that to save $8/mo (and walk up to their phone connected to the TV to select a new show or pause it). If the phone is on a WiFi connection (rather than cellular), Netflix can easily see that it's not the same household. People aren't likely to want to pay for a cellular plan (at $25+ per month) to avoid an $8 charge from Netflix.

If you're looking to catch 99% of people and you don't need it to be real-time, this should be pretty easy. Maybe some people will set up home VPNs, but that's going to be a small number of people. Even then, Android devices will give access to WiFi SSIDs in the area and even iOS has a permission to scan for Bluetooth devices which can be used for some amount of locating.

I guess the flip side of your question would be: how would you make it seem like you were connecting from the same household? You'd probably want all devices to be connecting from the same IP address. You'd probably want all devices connecting to the same SSID - and have neighboring SSIDs be the same. You wouldn't want them to see "they're both connecting to XYZ and have the same IP address, but they're each seeing a dozen additional SSIDs and zero overlap - what are the odds of that?" You can control your own SSID, but not all your neighbors' SSIDs.

I don't think Netflix is looking for something foolproof. I'm guessing they're looking for something that will find most instances of sharing while still being cautious enough that they don't bother people who aren't sharing. Even if your IP address is dynamic or CG-NAT, it'll still be the same for all your devices at a given time. Most people have internet from a handful of companies and it isn't that hard to figure out how those ISPs are handling things and accommodate it.

In fact, Netflix doesn't really need to do this blindly. They have logs from years of our usage. They have probably already detected who is using it in multiple locations and that makes it easy to put a flag on the account for the future. This account has been used in multiple locations for the past 3 years, if something looks suspicious, throw up the validation challenge. On other accounts without such a history, they could be more cautious. Netflix probably isn't worried about one month of sharing compared to the ongoing decade-long sharing that they believe is eating into their revenue. They can bide their time.

Re: Update on Sharing

#94

From https://www.cnet.com/tech/services-and-software/netflix-is-c... : > "We love people sharing Netflix," CEO Reed Hastings said Wednesday at the Consumer Electronics Show here in Las Vegas. "That's a positive thing, not a negative thing." > Hastings, who earlier in the day also revealed Netflix was now in 130 countries, didn't address broad password swapping, but did say a household sharing an account was fine. A l…

They also advertised their plans as allowing a certain number of active screens at once. If I pay for something that allows three people to watch at the same time on different devices I don't care which house or what building those three people are sitting in.

Re: Update on Sharing

#95

From https://www.cnet.com/tech/services-and-software/netflix-is-c... : > "We love people sharing Netflix," CEO Reed Hastings said Wednesday at the Consumer Electronics Show here in Las Vegas. "That's a positive thing, not a negative thing." > Hastings, who earlier in the day also revealed Netflix was now in 130 countries, didn't address broad password swapping, but did say a household sharing an account was fine. A l…

Am I missing something? You quote the CEO saying it's fine to share account within the household and eventually the kids will grow up and get their own accounts when making money and moving. How does it differ from Netflix now saying that you're not allowed to share your account with people OUTSIDE of a household unless paying for it?

Re: Update on Sharing

#96
post #68

Honestly, I wouldn't have minded something like "buy an extra member" if it were introduced years ago. Introducing it now just seems to be a trigger to re-evaluate "is Netflix really worth that much" at a time their content selection doesn't look as amazing as it once did. I'm coming from a background of having recently cancelled my account though, and may be biased in thinking along those lines as a result. Overall…

> Overall it'll be interesting to see how much impact this actually has or doesn't have for subscription volume. My guess is maybe not as much as the usual uproared comments would have you think. I suspect you're right about this. This change has no effect on the people who aren't sharing their account, so those people have very little incentive to comment except perhaps out of sympathy for those who it will affect.…

I’m not sure.

These services only have new good content like 50% of the time. So it makes more sense to cycle subscriptions on and off. This is harder if you’ve given someone your password (I’d definitely not be subscribed to Disney+ right now if my sibling wasn’t using it).

Re: Update on Sharing

#97
post #63

I don't understand their logic. First: you can subscribe to n simultaneous streams/downloads. Ours is 2, and sometimes the kids complain, and end up sorting it out somehow.* Second: if you have a kid at college, they "live at home" for various other mechanisms (count as a dependent for taxation; qualify for parents' health insurance, can vote in their home district regardless of where they live; can be part of a fami…

The logic seems pretty clear to me, both in terms of financial necessity (keeping Netflix in business) and in terms of policy for households.

And Netflix is a private company, so however dependents or health insurance or voting or phone plans are defined is irrelevant. Also, all of those definitions are different from each other anyways, so it's not like there's any consistency in the first place.

Re: Update on Sharing

#98
post #11

Earlier quoted context omitted.

The idea that was floated was that they identify a device that defines the household (e.g. a TV), for example based on being always on the same SSID, or being on a wired connection, or the IP address. Then other devices need to be in the same network as that stable device at least say once a month.

So I would not be allowed to watch Netflix on my work computer during my lunch break?

You might be able to but you'd have to reauthenticate every now and then, basically as if you were in a vacation home. The details aren't clear.

Re: Update on Sharing

#99
Would feel like less of a money grab if they rolled this out with price reductions, given the increase in subscriptions I assume they expect as a consequence. They might even be able to sell it as a way to bring justice to those that do not share accounts and who are currently covering the cost of other people doing it.

Re: Update on Sharing

#100
post #11

Earlier quoted context omitted.

The idea that was floated was that they identify a device that defines the household (e.g. a TV), for example based on being always on the same SSID, or being on a wired connection, or the IP address. Then other devices need to be in the same network as that stable device at least say once a month.

So I would not be allowed to watch Netflix on my work computer during my lunch break?

It might depend. If you regularly take your work computer home and connect from your home network, it should be fine. Otherwise, Netflix might challenge you and you might be able to verify the device.
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