An Example of a Sad Google Account Recovery Failure and Its Effects
lauren.vortex.com
An Example of a Sad Google Account Recovery Failure and Its Effects
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Re: An Example of a Sad Google Account Recovery Failure and Its Effects
#2I have a very old account that I still use for some email forwards to my main account. Even though I can verify all the other requirements, since I haven’t logged into that account with a machine it recognizes that I still have, apparently I will never be able to log into the account. Literally nothing can be done because google would rather take the easy way to handle this.
Re: An Example of a Sad Google Account Recovery Failure and Its Effects
#3I have a very old account that I still use for some email forwards to my main account. Even though I can verify all the other requirements, since I haven’t logged into that account with a machine it recognizes that I still have, apparently I will never be able to log into the account. Literally nothing can be done because google would rather take the easy way to handle this.
I have a similar story with a major ISP. I had their service 20 years ago but eventually switched to a different provider. They let me keep my email address, however, and I set it to auto forward to my new address. I have long since lost the ability to log into that original account, but it is still happily forwarding emails to this very day. They are always scams or junk. :P
Re: An Example of a Sad Google Account Recovery Failure and Its Effects
#4I have a very old account that I still use for some email forwards to my main account. Even though I can verify all the other requirements, since I haven’t logged into that account with a machine it recognizes that I still have, apparently I will never be able to log into the account. Literally nothing can be done because google would rather take the easy way to handle this.
I’ve (slowly) begun to make an archive of all my Google data so it will be less-awful should something ever happen. Your story scares the crap out of me because I (already) have an account that I’ll never be able to access again either - c’est la vie but it still stinks to know that a large part of my life is locked behind a metaphorical prison.
Re: An Example of a Sad Google Account Recovery Failure and Its Effects
#5I have a very old account that I still use for some email forwards to my main account. Even though I can verify all the other requirements, since I haven’t logged into that account with a machine it recognizes that I still have, apparently I will never be able to log into the account. Literally nothing can be done because google would rather take the easy way to handle this.
I’ve (slowly) begun to make an archive of all my Google data so it will be less-awful should something ever happen. Your story scares the crap out of me because I (already) have an account that I’ll never be able to access again either - c’est la vie but it still stinks to know that a large part of my life is locked behind a metaphorical prison.
You know about Takeout, right?
Re: An Example of a Sad Google Account Recovery Failure and Its Effects
#6I've said it once, and I've said it again for well over a decade. The only google account recovery is creating a new account in 5 minutes. If doing that does not restore the full extent of the purpose for which you were using google's services, you're doing it wrong.
Google accounts serve one purpose: if you are trying to use a google resource that requires an account. Example: save some marked places on google maps.
I can't think of other examples. As the article states, google's explanation for their user-hostile policies, is that at their scale, there is no other option. The other option is, provide services at a scale you can support, and if going larger is not affordable, then you are not able to go larger.
Imagine going into a store. You purchase a microwave. You get it home, open the box, and in the box is a dead cat. You take it back to the store, and there's no one to talk to and no customer service desk. You walk back out of the store with your dead cat in the box, and when you show the receipt to the guy in the store, he accuses you of stealing a microwave because the receipt is from yesterday. No, he won't look inside the box, there's another customer walking out whose receipt he needs to check. Then they ban you from all their stores for trying to steal a microwave, because they have you on camera walking.
You write a letter to corporate, and they tell you that at their scale, they cannot have a customer service desk, or hire another receipt checker.
The thing is, there's actually no real reason to use google for anything. You don't need to ban it from your life, you just don't use it for anything that needs an account with data you need to keep. I use google products for maps and to chromecast to my tv. I use it for search. When I get a new machine or browser, that account just gets recreated because I don't bother storing their password or login name. Like for this site.
Re: An Example of a Sad Google Account Recovery Failure and Its Effects
#7I've said it once, and I've said it again for well over a decade. The only google account recovery is creating a new account in 5 minutes. If doing that does not restore the full extent of the purpose for which you were using google's services, you're doing it wrong. Google accounts serve one purpose: if you are trying to use a google resource that requires an account. Example: save some marked places on google maps.…
what do you suggest for cloud storage?
I've had better luck over the years with google drive to store my documents than a physical backup drive. But the thought of losing access to my account scares me
Re: An Example of a Sad Google Account Recovery Failure and Its Effects
#8Earlier quoted context omitted.
I’ve (slowly) begun to make an archive of all my Google data so it will be less-awful should something ever happen. Your story scares the crap out of me because I (already) have an account that I’ll never be able to access again either - c’est la vie but it still stinks to know that a large part of my life is locked behind a metaphorical prison.
You know about Takeout, right?
Have you ever tried to takeout a large amount of data across many services? Describing it as a process you do slowly is entirely fair.
Re: An Example of a Sad Google Account Recovery Failure and Its Effects
#9Earlier quoted context omitted.
You know about Takeout, right?
Have you ever tried to takeout a large amount of data across many services? Describing it as a process you do slowly is entirely fair.
For me, I just used google takeout to generate a giant 18gig zip and then I downloaded it. I do that once a year. It takes a long time to download, but it’s actually fairly quick and I wouldn’t describe it as a slow process.
Re: An Example of a Sad Google Account Recovery Failure and Its Effects
#10Given the difficulty people talk about recovering an account to which they've lost the password or recovery methods, it seems like Google ought to periodically ask you to verify that your recovery e-mail and phone number and 2FA device are still correct. It seems like that would basically solve the problem in most cases.
So I kind of find it strange that I use Google services extensively, and yet I can't recall ever receiving a reminder of that kind. But maybe other people are?
Since Google seems to anecdotally make it impossible to recover an account if you don't have access to your old phone number or another logged-in device, it seems like it should be a bit more proactive in ensuring things like a phone number are kept up-to-date?
Obviously that won't help when people don't touch an account for years, but it would help in cases like this story, where people actively use an account on a device for years but without ever having to regularly put in a password.