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Slack issues

status.slack.com

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Re: Slack issues

#61

slack is bitchware. a new term i use these days for software which is forced on employees because they have no other option (hence bitches). other examples of bitchware are microsoft teams, jira etc.

Could it be that they actually serve a valuable purpose? If they didn't exist would you bitch about email being bitchware?

Re: Slack issues

#64
post #18

https://downdetector.com/status/slack/ Slack is definitely down even though their status page says otherwise. Incentives matter. If there is no penalty for misrepresenting the current state of an outage, you are going to find that company driven status pages are going to be frequently inaccurate.

In fact, there's an inverse incentive at play here. Slack is on the hook for missed SLA, so any admission of issue is legally and financially culpable. This means they don't want to admit to an issue until it's impossible to deny there is one.

And yet, this generally doesn't happen.

Slack now has the outage listed:

https://status.slack.com/calendar

The online cynicism is something I've never understood. It assumes the world is filled first first-order simpletons & somehow only the poster rises above it.

People aren't dumb & companies aren't dumb. People will notice a status tracker isn't accurate. They will have reduced confidence in the company. Companies know people will notice & think this way, so they generally don't engage in this type of deception. I'm sure there are exceptions, but in general, status pages have tended to be accurate in my experience.

Re: Slack issues

#65
post #33

Earlier quoted context omitted.

plugging my IRC gateway https://github.com/ltworf/localslackirc I find that using slack from IRC, and having the option to deprive some people/channels to notify me is very helpful to reduce the amount of distractions.

Nice! How does this compare to wee-slack?

Well most importantly it lets me use the IRC client I want to use (which isn't weechat), and I can install it via apt.

featurewise I really have no idea. I just use localslackirc.

Re: Slack issues

#66
post #64
post #18

Earlier quoted context omitted.

In fact, there's an inverse incentive at play here. Slack is on the hook for missed SLA, so any admission of issue is legally and financially culpable. This means they don't want to admit to an issue until it's impossible to deny there is one.

And yet, this generally doesn't happen. Slack now has the outage listed: https://status.slack.com/calendar The online cynicism is something I've never understood. It assumes the world is filled first first-order simpletons & somehow only the poster rises above it. People aren't dumb & companies aren't dumb. People will notice a status tracker isn't accurate. They will have reduced confidence in the company. Companies…

You can't measure "reduced confidence" like you can a dollars going out for not meeting an SLA, and what are you going to do in this case? Move to Microsoft Teams? Please.

Re: Slack issues

#67
post #34

Earlier quoted context omitted.

I expect: * not lying * not having to dig out our logs and proofs for SLA reasons on obvious fuckup. > (Yes, I got annoyed at a thousandth comment that essentially says the status update is not instantaneous and perfectly reflecting the situation) It's not about it being minute behind reality, it's about it lying in entirety. Why you have so much problems with understanding that ?

There's a bit of time between a delayed status report and lying. If you referred to them historically not reporting anything at all then that's fair, but it wasn't clear from the message. And it's a common comment I see 10min after some service having issues: "the status page is still green" - yes, people are probably still logging in to things and figuring out if the issue actually is internal.

But the expectation is that site reports live state.

If it is up to person to change it then it as status page is useless, might as well look at reddit whether people are complaining...

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