"The IRS currently refers people seeking no-cost filing options to a consortium of companies that provide free e-filing for taxpayers below a certain income level. Though 70 percent of taxpayers qualify for those products, fewer than 3 percent of taxpayers use them, according to a Government Accountability Office report." This low uptake absolutely has to be one of the impediments to a rollout of a free IRS-run tax s…
It's not a service. It's an obligation. You want my money? Why do I have to find a "service" to get you to take it?
If you've never used one of those services, you should. Some of them have gotten better only very recently, some still look like fly-by-night scam operations that are trying to filch your personal information. The old adage "you get what you pay for" has never been more true.
> Is there data to support the notion that usage would meaningfully increase if we supported 100% of filing cases?
Yes. The billions of dollars spent lobbying the congress to prevent this very thing from happening.