Earlier quoted context omitted.
One anecdote as to why it has become clear telemetry is needed: When prioritizing what we needed in order to launch 1Password 8 we did not prioritize an Apple Watch app. We rarely heard from customers about Apple Watch, and so the assumption was that very few people were using it. When we launched without it, it quickly became apparent that was a poor assumption. People came out of the woodwork to ask where our Apple…
This is a top class example of organizational blame shifting at it's extreme, manifesting as user hostile behavior.
If better data had been available to us, we would've been able to make a more informed decision. We've decided that privacy-preserving telemetry is one of the ways worth exploring to improve that data for the next time. If it is something we roll out to customers, customers will have the choice to participate. We will not collect any telemetry data unless we've obtained consent.