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Why I'm done with Mouser Electronics

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Re: Why I'm done with Mouser Electronics

#11

Post by ckemere »

I have had excellent experience with Digikey's customer service. They always answer the phone and resolve problems quickly. I've recently been using Mouser because their warehouse location means that the "standard" UPS option (@7.99) ships overnight to us in Houston. I greatly appreciate the fact that they autodetect the proximity and so actively block me from accidentally paying for upgraded shipping...

I am curious about whether the author tried a voice call. All of the data suggests only electronic communication...

Re: Why I'm done with Mouser Electronics

#13

Post by gnicholas »

nightfly wrote: post #3

"I had a bad experience with the cheap shipping, guess I should keep trying it until I hate the company *

Seems like there shouldn't be a shipping option that, when used, results in the customer hating the company.

The fact that it took this customer so long to decide he hated the company indicates that he is quite patient — other customers might have changed their mind about Mouser sooner.

Re: Why I'm done with Mouser Electronics

#14

Post by kayodelycaon »

nightfly wrote: post #3

"I had a bad experience with the cheap shipping, guess I should keep trying it until I hate the company *

I happen to work for a company that ships things. Like every company, there are places where processes are less than ideal. We never treat customers like this.

Our customer support people have access to know where any order is and if it has been split across multiple shipments. At the very least, we know if the box left the warehouse.

Re: Why I'm done with Mouser Electronics

#15

Post by alibarber »

HeyLaughingBoy wrote: post #6
JohnFen wrote: post #4

Good to know, thank you. I usually go with Digikey, but occasionally order from Mouser. I'll keep this in my mind for future ordering.

Digi-Key provides such a consistently stellar performance that I simply don't bother checking anywhere else first. Unless it's something I don't mind buying on Amazon.

I live in Finland and it is consistently both cheaper and faster to order from DigiKey in the States than anywhere else I’ve tried in Europe (>$50 for free shipping). If I can’t get the part locally (and of course accept the markup for that) then I can have it in my hand in 48 hours from DigiKey. And yes they handle all the customs and tax and stuff for you at the checkout.

Re: Why I'm done with Mouser Electronics

#16

Post by TylerE »

nebula8804 wrote: post #2

Wow I am going through the same thing as the author right now. I recently placed an order with Mouser doing side by side comparison shopping with Digi-Key. The last time I used Mouser was 12 years ago in my college days. I thought hey they were good back then let me just compare the prices and Mouser came ahead this time due to the shipping cost. I am just ordering replacement capacitors for an old PC motherboard tha…

Sort of like how in the mechanical world you just order from McMaster-Carr.

Re: Why I'm done with Mouser Electronics

#18

Post by gen3 »

I also attempted to cheap out and choose the "UPS Mail Innovations" option in the past year. I'm not sure if it is still the case, but at that time you needed to open a dropdown to select the option (feels they tried to hide it). I waited the two week delivery estimate, then called support.

After a quick talk it seems that they have a problem where things shipped via "Mail Innovations" get stuck in a bin somewhere and get lost regularly. The support agent re-ordered all my stuff and shipped it overnight (all for free), and I learned not to choose the cheapest option.

Months later the first package arrived. I've haven't spent more then $200 on Mouser over the past 6 years, so it isn't a "I'm a big account" type of deal...

OP should have just called if they didn't. I don't think the call was more then 5-10 minutes and it looks like it would have saved a ton of pain

Re: Why I'm done with Mouser Electronics

#19

Post by WalterBright »

When the cable guy came to add another outlet to my previous house, I watched what he did and chatted a bit about his tools. He was using Digikey tools. I then ordered identical tools.

For my later house, I installed all the cables and outlets myself, with the Digikey tools. All I can say is two thumbs up for them. Quick and easy, and not a single bad connection.

I did this because of my troubles soldering, which all went away when I tried using a professional soldering iron. Ever since, I look at what the pros use and buy those tools.

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