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Tipping at self-checkout has customers crying ‘emotional blackmail’

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81–90 of 161 posts

Re: Tipping at self-checkout has customers crying ‘emotional blackmail’

#81
post #45

Tips are for table service. That's it. When you go to Starbucks, ask for a product, then make payment for that product, and the little POS machine basically says "hey, can we have extra money?" it's systematized panhandling.

Do you not tip for a haircut?

This especially never made any sense to me. Just set the price of service level you want to charge.

Re: Tipping at self-checkout has customers crying ‘emotional blackmail’

#82

I want to see an end to tipping in America. I also want to see servers paid at least a living wage, and the excellent ones to earn more (perhaps by having to move upscale where wages ought to be higher reflecting more skill and effort) Is there a viable path forward? Is there some way I can support it happening?

It’s interesting we single out servers as the ones who must be paid a “living wage” in America. Why them in particular? It’s not like restaurants are providing some crucial service to America.

I’m fine allowing restaurants to figure out their compensation and pricing without offloading it onto me.

Re: Tipping at self-checkout has customers crying ‘emotional blackmail’

#83
I’ve always assumed that tips are for any non-professional personal service where the output quality can vary massively depending on care and/or attention to detail, and which requires a degree of trust in the service provider — whether or not there’s actually “table service” involved, or a human being directly handling your money.

Tipping is effective at encouraging that care and attention to detail, and shows a degree of respect for someone doing you a service.

I tip movers, my house cleaner, the valet, hotel maid service, bartenders, and anyone (at a non-chain restaurant) involved in directly preparing, serving, or delivering my food — including take-out.

I’m okay with this. I think the US’ tipping culture produces a better overall level of service than we’d have otherwise — barring some massive shift in our underlying culture.

Re: Tipping at self-checkout has customers crying ‘emotional blackmail’

#84
post #12

I'm not american, and when I got to new york for some holidays I just found how bad is the tipping status here. It's awful. It's basically a legalized bribe.

Bribe dictionary definition: > persuade (someone) to act in one's favor, typically illegally or dishonestly, by a gift of money or other inducement That's not it.

If the tip impacts the service level, rather than the service level defining an expected tip, then it is more or less dishonest.

Re: Tipping at self-checkout has customers crying ‘emotional blackmail’

#85

I want to see an end to tipping in America. I also want to see servers paid at least a living wage, and the excellent ones to earn more (perhaps by having to move upscale where wages ought to be higher reflecting more skill and effort) Is there a viable path forward? Is there some way I can support it happening?

It’s interesting we single out servers as the ones who must be paid a “living wage” in America. Why them in particular? It’s not like restaurants are providing some crucial service to America. I’m fine allowing restaurants to figure out their compensation and pricing without offloading it onto me.

It was a single case being addressed. Yes, I also want everyone to earn a living wage. Servers + Tips are just a tightly coupled idea in Americans minds.

Re: Tipping at self-checkout has customers crying ‘emotional blackmail’

#86
I was just at an airport and bought a pre-packed sandwich from the refrigerator, and the POS was setup to ask for tips! I have sympathy for workers at places like this, as I know they don’t get paid much, but this is probably the last straw for me.

When I see stuff like this, it increases my aggravation level, and I’m sure it has the same effect on others. Retail workers already get treated badly by customers, and this could easily start pushing some people other the edge.

It seems like we’re entering the era of the “aggravation economy”, where the new strategy seems to be to annoy the hell out of people as much as possible so they pay to make it stop. This has been perfected by tech companies for years, and now seems to be spilling over into the real world.

Re: Tipping at self-checkout has customers crying ‘emotional blackmail’

#87

Tipping has officially gotten out of control. Just saw the other day that some Apple Store employees want to start asking for tips: https://daringfireball.net/linked/2023/05/04/apple-store-mar...

So on a $3500 laptop purchase a 10% tip would be $350 for the genius who radio'd to the back to have someone else bring the product out, and then punched it in correctly on the pin pad? If we generously assume 5 minutes of work, that works out to an hourly rate of $4200/hour.

And on other side, if I were to spend hour with sales clerk and in the end get the cheapest possible item, and pay something generous like 30%. How much would that end up being?

Re: Tipping at self-checkout has customers crying ‘emotional blackmail’

#88
post #63

Earlier quoted context omitted.

Probably not. Prices for just decent places are already ridiculous since the pandemic, and they would use salaries as an excuse to raise prices further or to fight it. I wouldn't be surprised if most of the revenue goes to the owners but they still whine about tight margins though.

This is already tested. There are state minimum wages well above the average that don't see wild price spikes. It turns out owners can in fact pay a higher minimum wage without substantially increasing prices, they just prefer not to.

Any chance of a source. If true this is great information!

Re: Tipping at self-checkout has customers crying ‘emotional blackmail’

#89
post #14

Earlier quoted context omitted.

>>> a terrible coffee and burnt pastries will means no tip, while delicious food, good service and clean tables means big tip. what? NO a terrible coffee and burnt pastries means REFUND. delicious food, good service and clean tables means WHAT I JUST PAID FOR. did you really pay the normal price of a good (let's say a chair) if it's broken? why do you pay for a substandard service then?

In the US, we know that most wait staff are paid far less than minimum wage. The expectation is that tips will make up for the difference. You simply didn't pay for it all. It has been like this for literal decades.

No that's not how it works. If the tips don't work out to minimum wage, the employer pays the difference. That's how it is in all the states.

Some cities, like Seattle, has a minimum wage at $15 for wait staff. So tipping is on top of that.

Re: Tipping at self-checkout has customers crying ‘emotional blackmail’

#90
post #72

Earlier quoted context omitted.

You're looking at it a bit backwards. This is not "employees are greedy, want money for nothing". This is a case of "employees barely paid enough to get food each week, survive off tips". People forget that minimum wage comes out to around $15k a year. Even $15 an hour is only $30k. In almost all of the country, that's not enough for the cheapest rent, upkeep on a cheap car, food, taxes and other bills. Excessive tip…

I don’t know how much their wages are to calculate their pay discrepancy that their employers are cheating them nor do I have their income statements. The employers’ responsibility is being put on to the customers. And then the customers are the assholes for guessing wrong.

Its not that employers are cheating them- Thats the job and what it pays. Most waiters/waitresses are payed below minimum wage and make up the difference with tips. Its something like $3/hr on average, its even accounted for in the tax code.

Is this your fault that the industry as a whole legally shifts that responsibility onto the consumer? Definitely not! Does that make a person an asshole for knowingly paying less? Yes.

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