Tipping at self-checkout has customers crying ‘emotional blackmail’
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Re: Tipping at self-checkout has customers crying ‘emotional blackmail’
#2Re: Tipping at self-checkout has customers crying ‘emotional blackmail’
#3I think the whole "tipping at checkout" thing makes no sense at all. The tip amount depends on quality of service -- a terrible coffee and burnt pastries will means no tip, while delicious food, good service and clean tables means big tip. But how can you tell what the experience is going to be if you just entered the store and only ordering? You can't.
That's why you should never tip at the self-order kiosk, but you should drop a cash tip into the tip cup when leaving, if the food and service was good.
Re: Tipping at self-checkout has customers crying ‘emotional blackmail’
#4Yep. No service, no tip.
If you never interact with a person throughout the process of buying there is no reason to.
Re: Tipping at self-checkout has customers crying ‘emotional blackmail’
#5Yep. No service, no tip. If you never interact with a person throughout the process of buying there is no reason to.
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Re: Tipping at self-checkout has customers crying ‘emotional blackmail’
#6Re: Tipping at self-checkout has customers crying ‘emotional blackmail’
#7At the Ferry Building in SF there is a grocery store that also has a cofee shop counter. They use the same POS system for checkout as for coffee/pastries.
The grocery side asks for tip on checkout. You bring the groceries, they ring you up, you have to bag them yourself. Then they ask for tip. Makes me furious.
“If you could just answer the quick question on screen …”
And of course the default options are 15, 20, 25. I’m even starting to see 17, 21, 30 in some places.
Re: Tipping at self-checkout has customers crying ‘emotional blackmail’
#8Yep. No service, no tip. If you never interact with a person throughout the process of buying there is no reason to.
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What? This seems like a complete non-sequitur. How is VC investing in nascent companies - the primordial act of capital formation - comparable to tipping (or not) someone at a self-checkout?
Re: Tipping at self-checkout has customers crying ‘emotional blackmail’
#9Do I get to pay less if the service is crappy? If no, then why should I get pressurized to pay more, even when the service is just what I expected? My appreciation for the great service will be reflected in my repeat patronage. Obviously there can be exceptions e.g. if I don't have any plans to revisit, say when I am traveling or someone going wayyy above and beyond their role etc.
My company pays my bonus when I have done my job very well and they have turned a profit. Why aren't the service sector's employers doing the same for their employees?
Re: Tipping at self-checkout has customers crying ‘emotional blackmail’
#10I've started favoring cash when buying take-out, if paying in person, for that reason. Damn "tip" field showing up all kinds of places tips were never expected before.
What the inappropriate tip screens could do to be a whole lot more like how the world operated just a few years ago, is to add a "round up to next dollar as tip" option and make that the most prominent.
However, are employers using the expanded presence of tip lines & prompts as an excuse to pay workers less, somehow? Seems possible, in which case now I am kinda a dick if I'm not tipping. Wish we'd get rid of the whole damn thing, the anti-tipping movement in the early 20th century had it right.
... OTOH I used the tip % buttons on the CC reader as a way to give my favorite struggling-but-excellent pastry shop extra money when the owner was having such a hard time that she had zero employees. The single time it's been kinda nice to have them.