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Show HN: I was frustrated with pricing of PagerDuty et al., so made one myself

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Re: Show HN: I was frustrated with pricing of PagerDuty et al., so made one myself

#131

Post by kakwa_ »

folmar wrote: post #102
traceroute66 wrote: post #55

Earlier quoted context omitted.

> But you know why PagerDuty does so well? Basically bulletproof reliability. 99% uptime won't cut it. 99.9% uptime won't cut it. You need to be as close as possible to 100% uptime, no excuses. Ah, but as always, the million dollar question is ..... What does the PagerDuty small print say ? My guess is the small print is not "bulletproof reliability" or five-nines. I betcha their contract is full of exclusions and ge…

The small print is irrelevant as the amount of money you get for SLA breach is usually less or equal to what you pay. What matters is the execution and word of mouth. And PagerDuty is widely known to be rock solid.

Also, the cost of the monitored service being down far exceed (hopefully) any compensation for SLA breach.

Honestly, PD is probably the service I would the least complain about in our (large org) monitoring chain.

At least, it's reliable, which cannot be said of Newrelic for example.

Re: Show HN: I was frustrated with pricing of PagerDuty et al., so made one myself

#132

Post by namaria »

SanderNL wrote: post #130
namaria wrote: post #128

Earlier quoted context omitted.

This is an easy take to have on the labor market when you have bargaining power. The fact that highly paid professionals buy so readily into the moneyed class discourse disturbs me. Here's hoping you don't get displaced by automation and suddenly discover yourself providing zero marginal gains to them. I mean, would you then sit quietly and starve?

I will be replaced and when it happens it wil be for the exact reasons I laid out above and there is nothing I can do about it. Do we disagree about something? It’s not “a take”, it’s how markets operate. Am I missing something?

Yes you are missing the fact that work units are not fungible and it is not trivial for a company to calculate the marginal value of employees.

The discourse of "we are paid what we are worth in the labor market" is deeply flawed due to these reasons. So when people buy into that discourse, which advances the capital owning class interests (take what we give you that's your market value) it's both sad and harmful.

Collective bargaining and regulations play a big role in compensation levels and often political capital counts for more then some abstract and impossible to calculate market value of your skill set or work output. So please disabuse yourself of the notion that you have a fair market value as a worker and that you are paid that value. This is pure political fiction.

Re: Show HN: I was frustrated with pricing of PagerDuty et al., so made one myself

#133

Post by BryantD »

BryantD wrote: post #13
mads_quist wrote: post #12

Earlier quoted context omitted.

Yes, it doesn't have SMS / call Options explicitly.

This a deal breaker for me. I understand your intention here and from a pure alerting perspective you're correct, but I have use cases for other forms of notification.

dmattia noted the most important one. It’s a low probability situation but it does occur, and in some cases people reasonably object to installing an app because of a work requirement.

I also strongly prefer multiple notification channels making noise on my phone at night. A page usually wakes me up. A page plus a phone ringing always does, so far.

Re: Show HN: I was frustrated with pricing of PagerDuty et al., so made one myself

#135

Post by motakuk »

madmax108 wrote: post #81

Grafana OnCall is an OSS alternative (with a cloud offering) that works great out of the box if you are using Grafana/Grafana Alerting for monitoring your systems and want to have a pager-like system with phone/SMS/telegram integrations + it's own app. Best of all, it's self-hostable as well, which keeps me completely in control of my infra. https://grafana.com/products/oncall/ https://github.com/grafana/oncall

It also works with other alert sources like DataDog or Zabbix.
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