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1Password to Add Telemetry

blog.1password.com

21–30 of 353 posts

Re: 1Password to Add Telemetry

#22
post #3

After taking in ridiculous amounts of money, they must figure out what features are most crucial for users – so that those features can be monetized the hardest

Where are those "ridiculous amounts of money"? The price of 1password seems very moderate so they must selling enormous number of licenses to amass so much money.

Re: 1Password to Add Telemetry

#23

Opt-out telemetry is unacceptable, this also signals that the product team has no vision and the organization is riddled with bureaucracy. Great products get built by someone with a vision to create them, mediocre products gets created by product managers justifying their positions with data they've gleaned by spying on users.

100% agreement from me. People have trouble believing this, but software existed before telemetry existed. We didn’t have trouble understanding where user pain points were back then, because we actually performed user studies, and offered the ability for users to provide feedback if they wanted to.

The field of UX wasn’t born the moment someone wrote the first telemetry library.

Re: 1Password to Add Telemetry

#24
post #2

I've been a 1Password customer for many years. Their product is super solid. The family plan is very generous. I personally don't have an issue with them collecting some telemetry to improve the product. And they've stated they'll offer ways to opt-out.

I'd accept making it opt-in, but opt-out is ridiculous. I can't imagine how they're going to get this past EU regulators.

I love (although loved more in the past) 1Password and have deployed it in two separate companies. Between this and recent UI updates (well, over the last couple of years), maybe it's time to look at alternatives.

Re: 1Password to Add Telemetry

#25
post #22
post #3

After taking in ridiculous amounts of money, they must figure out what features are most crucial for users – so that those features can be monetized the hardest

Where are those "ridiculous amounts of money"? The price of 1password seems very moderate so they must selling enormous number of licenses to amass so much money.

2022: "1Password with $620M Series C, now valued at $6.8B" https://techcrunch.com/2022/01/19/1password-series-c-funding... (following a $200M Series A and a $100M Series B in 2019/2021)

Re: 1Password to Add Telemetry

#26
post #2

I've been a 1Password customer for many years. Their product is super solid. The family plan is very generous. I personally don't have an issue with them collecting some telemetry to improve the product. And they've stated they'll offer ways to opt-out.

I'd accept making it opt-in, but opt-out is ridiculous. I can't imagine how they're going to get this past EU regulators. I love (although loved more in the past) 1Password and have deployed it in two separate companies. Between this and recent UI updates (well, over the last couple of years), maybe it's time to look at alternatives.

If you don’t collect any identifiable data, then the EU has nothing to say about it.

Re: 1Password to Add Telemetry

#27
post #17
post #14

At risk of sounding dumb: what's in the telemetry data?

The post only mentions a few things: > we’ll be able to gather only a small set of general events and interactions within our apps. Things like when you unlock the app, when you create a new item (but not its contents!), or when you use autofill (but not what sites you use it on!).

call me stupid; but I'm not sure how those numbers are helpful for them?

Re: 1Password to Add Telemetry

#29
post #2

I've been a 1Password customer for many years. Their product is super solid. The family plan is very generous. I personally don't have an issue with them collecting some telemetry to improve the product. And they've stated they'll offer ways to opt-out.

I'd accept making it opt-in, but opt-out is ridiculous. I can't imagine how they're going to get this past EU regulators. I love (although loved more in the past) 1Password and have deployed it in two separate companies. Between this and recent UI updates (well, over the last couple of years), maybe it's time to look at alternatives.

What about anonymous logging of which buttons people click on is illegal in the EU?

Citation needed on this one.

That would make any dashboard that showed which api endpoints are the most popular also illegal.

Anomyous telemetry is not PII. GDPR is personal data.

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