Live data from Hacker News

1Password to Add Telemetry

blog.1password.com

1–10 of 353 posts

Re: 1Password to Add Telemetry

#2
I've been a 1Password customer for many years. Their product is super solid. The family plan is very generous. I personally don't have an issue with them collecting some telemetry to improve the product. And they've stated they'll offer ways to opt-out.

Re: 1Password to Add Telemetry

#4
Seems fine to me. Opt out is reasonable, I trust 1password to not fuck this up versus, say, LastPass. If you already trust 1password to store your credentials, I see little to no impact to your risk exposure by having them collect anonymized telemetry. Curious if others have thoughts here?

Their UI has changed a lot in recent years, maybe this will enable them to make more informed design decisions so that one day grandparents stop getting lost in their horrible menus.

Re: 1Password to Add Telemetry

#5
I have my issues with what 1Password has become as a product, but this seems like a very good stance to take. As a product owner, it's essential to know what and how people are using the product, collecting some straightforward telemetry that's anonymized and doesn't contain and Vault data strikes me as reasonable.

Re: 1Password to Add Telemetry

#7
Telemetry to inform product decisions is fine, in fact I think it's necessary to have confidence that software is performing in the wild (e.g. crash reporting), or that customers know how to use it.

What is not ok is opt-out telemetry for personalisation for advertising, or over-reaching personal data collection, in 1Password's case data from your vault.

There is however a grey area in the middle – data about the performance of product upsells. This is a tricky one, because arguably if I do upgrade (say, to 1Password Family/Teams), I've probably done so because it made sense for me, and I'm probably happier with the product... but I might not have done so without that information on how I or others use the product that helped optimise that flow. When done well I don't have a problem with this, but I hope 1Password are careful about the culture of upsells that this data could create.

Re: 1Password to Add Telemetry

#10

This is exactly what I want in my password manager.

absolutely. i hope they don't charge more for this feature. hell, why stop at 1password properties? leave no stone unturned, there may be other secrets laying around that can monetized with innovative product features to ensure the IPO is a success for the investors.
Post reply on HN