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We are sorry

blog.path.com

71–80 of 220 posts

Re: We are sorry

#71

This is a welcoming move from Path. However, "industry standard firewall technology" is gibberish.

Yeah, that was kinda jarring, especially keeping their earlier claim about how silently stealing the address book was "industry best practice" fresh in mind.

Re: We are sorry

#72

Isn't it unfair that Path gets all this press for making a mistake and apologizing? What about all the apps that didn't make this mistake?

Sure, but on the other hand press isn't a currency system for rewarding good work. The other apps should have a competitive advantage by not making this mistake.

Re: We are sorry

#73
post #5

Key paragraph: "We believe you should have control when it comes to sharing your personal information. We also believe that actions speak louder than words. So, as a clear signal of our commitment to your privacy, we’ve deleted the entire collection of user uploaded contact information from our servers. Your trust matters to us and we want you to feel completely in control of your information on Path." Great save for…

I completely agree. I'm happy they actually took action and didn't just say sorry.

Re: We are sorry

#74
post #15
post #5

Key paragraph: "We believe you should have control when it comes to sharing your personal information. We also believe that actions speak louder than words. So, as a clear signal of our commitment to your privacy, we’ve deleted the entire collection of user uploaded contact information from our servers. Your trust matters to us and we want you to feel completely in control of your information on Path." Great save for…

I would bold it if I were them. It's a nicely written message, but it reads like a lot of other PR apologies and it's easy to skim over it, deep in its position in the 5th paragraph. Sometimes you need to make actions speak louder than words. :)

[deleted]

Re: We are sorry

#75
post #15
post #5

Key paragraph: "We believe you should have control when it comes to sharing your personal information. We also believe that actions speak louder than words. So, as a clear signal of our commitment to your privacy, we’ve deleted the entire collection of user uploaded contact information from our servers. Your trust matters to us and we want you to feel completely in control of your information on Path." Great save for…

I would bold it if I were them. It's a nicely written message, but it reads like a lot of other PR apologies and it's easy to skim over it, deep in its position in the 5th paragraph. Sometimes you need to make actions speak louder than words. :)

>We are deeply sorry if you were uncomfortable with how our application used your phone contacts

Better would have been 'we are sorry we misused your phone contacts', rather than trying to make the users responsible by invoking their feelings.

Aside: interesting how the concept of theft seems meaningless when applied to copyrighted material, but meaningful when applied to private data.

Re: We are sorry

#76
post #15
post #5

Key paragraph: "We believe you should have control when it comes to sharing your personal information. We also believe that actions speak louder than words. So, as a clear signal of our commitment to your privacy, we’ve deleted the entire collection of user uploaded contact information from our servers. Your trust matters to us and we want you to feel completely in control of your information on Path." Great save for…

I would bold it if I were them. It's a nicely written message, but it reads like a lot of other PR apologies and it's easy to skim over it, deep in its position in the 5th paragraph. Sometimes you need to make actions speak louder than words. :)

I think you mean "make your words as bold as your actions." :)

Re: We are sorry

#77
post #5

Key paragraph: "We believe you should have control when it comes to sharing your personal information. We also believe that actions speak louder than words. So, as a clear signal of our commitment to your privacy, we’ve deleted the entire collection of user uploaded contact information from our servers. Your trust matters to us and we want you to feel completely in control of your information on Path." Great save for…

But which mistake?

I assume that you are not ware of the FTC fine involved if they kept the data, right?

Its almost as bad was Zynga pulled its first year in operations

Re: We are sorry

#78

I'm kind of sick of this "let's revolt against everybody using my data" mentality. They don't persist your contact data to their server. What exactly is it that you're afraid of? Moreover, how on earth did you think the "Add Friends" feature worked? I'm assuming at least some of you program software, and you should know that data doesn't just appear out of nowhere. Do you really expect a software startup to move ever…

Moreover, how on earth did you think the "Add Friends" feature worked?

Unless all their userbase is composed of programmers or at least IT people, it's completely unreasonable to expect them to know that. I think they should, for their own sake, but as a app developer you can't assume they do.

Re: We are sorry

#80

Honestly, I keep hoping Apple adds a permission check for the contact list (like they do for GPS location). If the user says no, they should just return a blank contact list (to keep old apps happy that aren't expecting the call to fail).

With the recent news, I'm confident they'll do just that in the next iteration. I also submitted a bug report to http://bugreporter.apple.com/, because I really believe it's the way it should be (even though it restricts me as a developer).

I also submitted another bug report (15th time, I believe) about iOS 5's stupid lack of support for audiobook chapters and podcasts...

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