Show HN: I was frustrated with pricing of PagerDuty et al., so made one myself
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Re: Show HN: I was frustrated with pricing of PagerDuty et al., so made one myself
#2I like this! Thanks for building it. What’s the biggest differences between PagerDuty?
Re: Show HN: I was frustrated with pricing of PagerDuty et al., so made one myself
#3> Don't lose alerts. We believe that crucial incidents need to have a dedicated context. Alerts sent out through Slack or Email can often be overlooked in those channels. That's why All Quiet notifications are app only.
Question - How does your app ensure incident notifications are received? I haven't used PagerDuty before, but for others I've used, we got a phone call for alerts and sometimes texts for warnings.
Recently, I've implemented Android notifications for an app. Even if you set "priority" : "high" (FCM level), some will still not be received right away, depending on battery level and polling frequency at device level. You may ask the user to disable battery optimizations for your app, but a call is still more reliable IMO.
Re: Show HN: I was frustrated with pricing of PagerDuty et al., so made one myself
#4Thank you for this!
There is so much room for more affordable pricing in software.
Re: Show HN: I was frustrated with pricing of PagerDuty et al., so made one myself
#5You should have a status page with alerts to build trust about your uptime as a new company.
I love your simple design in the app and the site.
Re: Show HN: I was frustrated with pricing of PagerDuty et al., so made one myself
#6> Don't lose alerts. We believe that crucial incidents need to have a dedicated context. Alerts sent out through Slack or Email can often be overlooked in those channels. That's why All Quiet notifications are app only. Question - How does your app ensure incident notifications are received? I haven't used PagerDuty before, but for others I've used, we got a phone call for alerts and sometimes texts for warnings. Rec…
I'm also not sure about why multiple notification channels can't be used. If there's an alert I'd like to be notified by all means possible (depending on severity)
Re: Show HN: I was frustrated with pricing of PagerDuty et al., so made one myself
#7> That's why All Quiet notifications are app only.
Does this mean that there are no text/call options? I don't have a smartphone to install apps, but haven't had problems with being on on-call rotations with some of the other tools mentioned.
Re: Show HN: I was frustrated with pricing of PagerDuty et al., so made one myself
#8> Don't lose alerts. We believe that crucial incidents need to have a dedicated context. Alerts sent out through Slack or Email can often be overlooked in those channels. That's why All Quiet notifications are app only. Question - How does your app ensure incident notifications are received? I haven't used PagerDuty before, but for others I've used, we got a phone call for alerts and sometimes texts for warnings. Rec…
I think the design is you use the automatic escalation if the page isn't acknowledged.
Re: Show HN: I was frustrated with pricing of PagerDuty et al., so made one myself
#9I found PagerDuty to be grossly underwhelming when our team moved to it.
I'd focus on stupid-easy integration & some reasonable calendar management to differentiate.
PagerDuty Calendar/Holiday/Workday management and cross-regional scheduling were very poorly implemented.
The amount of manual schedule adjustment when someone actually wanted to take their 1 week vacation was insane. We ended up with overrides on top of overrides. I'd imagine some of the common tools like Workday should give you integrations for that.
Taking a holiday became like a 12 step program - email boss in advance, put in HR system request, cross check your PagerDuty schedule, negotiate a trade with another teammate for PagerDuty rotation, decline meetings, update your outlook calendar out-of-office, set your slack status & notifications, and re-remind everyone the week before you go. It's almost like they wanted it to be easier to just not take time off?
The other problem with these tools is you only get value out of them depending on the level of systems integration you spend your time on. If even a single system is not integrated & still sends emails/slacks/only updates a dashboard .. then PagerDuty is simply yet-another-tool to monitor, rather than the single pane of glass.
Re: Show HN: I was frustrated with pricing of PagerDuty et al., so made one myself
#10> Don't lose alerts. We believe that crucial incidents need to have a dedicated context. Alerts sent out through Slack or Email can often be overlooked in those channels. That's why All Quiet notifications are app only. Question - How does your app ensure incident notifications are received? I haven't used PagerDuty before, but for others I've used, we got a phone call for alerts and sometimes texts for warnings. Rec…
I'm also not sure about why multiple notification channels can't be used. If there's an alert I'd like to be notified by all means possible (depending on severity)
This definitely seems like something that's more about development priority that they're trying to sell as a feature....
Realistically, since they just autoescalate if the incident isn't acknowledged it appears, one would think any/all notification methods would be a positive. Let the user (or their manager...) sort out what method(s) works best for them.