Earlier quoted context omitted.
If you buy a car from a dealership does that make you less of a customer of the manufacturer?
If you buy a car from a dealership, then yes indeed you are "less" of a customer of the manufacturer. Consider this relationship: Toyota makes a car to the specifications of general motors, who brands the car as a "Pontiac Vibe" and sells the car to a Pontiac dealership. The Pontiac dealership then sells you the car at mostly a wash because you're also financing the purchase and they want to sell "your" loan to a loa…
Tesla is a rather famous example of a car manufacturer that doesn't have a dealership model. Do you imagine that GM or Toyota is somehow less interested in how their cars are either liked or disliked by their target audiences than Tesla is? That seems pretty hard to imagine.