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AT&T Throttling Unlimited Plans after 2GB Data Use

johncozen.com

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Re: AT&T Throttling Unlimited Plans after 2GB Data Use

#12
post #9

Earlier quoted context omitted.

Why? > …You may also consider switching to a tiered data plan if speed is more important to you [...] Customers on tiered plans can pay for more data if they need it, and will not see reduced speeds. (from the blog post) That's why. AT&T has shown that nearly every move they make is for the sole purpose of squeezing out all the money they can from their users.

They are a company and as such is in the business of making money. Of course they want to squeeze every last bit out. In this case the problem is that they offered an unlimited plan and then did stick with their offer.

The problem is that they can get away with it. That is the cell phone market has very little competition.

Re: AT&T Throttling Unlimited Plans after 2GB Data Use

#13
I tried to finish - but the author was either being dense or argumentative. I think AT&T has made their position pretty clear - Unlimited doesn't have overage charges, but you get rate limited when you hit the top 5% of usage (currently 2 Gigabytes). AT&T also offers 2 Gigabyte and 3 Gigabyte plans, with overage charges.

Happily, AT&T has been prevented from taking over T-Mobile, so we still have at least four providers for wireless data in most major markets - let's hope it stays that way.

Re: AT&T Throttling Unlimited Plans after 2GB Data Use

#16
While the main thrust of the story is concerning, what really makes me feel ill are the scripted responses. The service agents are just picking responses from a list and hitting send. They appear to have no ability to apply thought to the process, and no authority to delegate up. I'm sure the staff are smart and frustrated, and I'm reasonably sure that they are constrained by their systems and processes. But how good would it be if the very first agent was able to actually address the question. My suggested answer would be "yes, this does seem very low, but that's what we are told - 95% of people use less than 2gb per month. It seems a little ridiculous. I can switch you to the 3gb plan of you like - it's cheaper as well (my guess). " No matter what the response it's time to stop this cruel and unusual punishment of both CS staff and customers.

Re: AT&T Throttling Unlimited Plans after 2GB Data Use

#18
post #7

Anyone have any experience in the process of switching an AT&T iPhone to Verizon? Worth it? Any gotchas?

Won't work. Different network and different hardware.

The 4S has CDMA and GSM radios built in. You could just unlock it and move it over if you can find the right CSR to add your IMEI to Verizon.
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