Earlier quoted context omitted.
Imagine as a software developer you tracked your time working tickets, your pay was hourly, and depending on the ticket type you were prescribed how long that ticket should take and paid those set hours whether you went over/under the set hours. This sounds completely insane but this is how car mechanics work (as I understand a lot of shops do this). Replacing a battery might be 1/4 hour labor, replacing brakes on ca…
That's kind of how dealer mechanics work but not any other mechanic... They work for 10 hours, you get billed for 10 hours.
Refinement: That's kind of how dealer mechanics work when they know that book time they are billing is more than the time they actually need for the task. For all the other situations, there is book time like "diagnosis, complexity high, diagnostic equipment involved" billed per 6min unit.