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This is only going to be remotely effective if the workers aren't aware he's CEO. Heck even the franchise-owner is going to have the store cleaned probably, ask his friends to come by and compliment the store.
[1] https://en.wikipedia.org/wiki/Undercover_Boss_(British_TV_se...
I recall Amazon used to do something similar. Executives would sometimes take customer service shifts. The goal isn't PR or worker morale - most people see through stunts like that. The real goal is to help leaders better understand their product, its problems, and customer frustrations.
I think a week in warehouse might do good for them. Or as delivery driving...
It would be better to put the whole executive together into a location for two weeks.
yeah, one day is not going to cut it. Full immersion requires a lot more time. Also with a single day at once location, you risk being seen as "the special guest" and treated differently, while this kind of thing would smooth out over the course of several weeks.
I recall Amazon used to do something similar. Executives would sometimes take customer service shifts. The goal isn't PR or worker morale - most people see through stunts like that. The real goal is to help leaders better understand their product, its problems, and customer frustrations.
I think a week in warehouse might do good for them. Or as delivery driving...
I recall Amazon used to do something similar. Executives would sometimes take customer service shifts. The goal isn't PR or worker morale - most people see through stunts like that. The real goal is to help leaders better understand their product, its problems, and customer frustrations.
I think a week in warehouse might do good for them. Or as delivery driving...
Yeah, but don't just let him work in the Seattle suburbs, drop him in random Starbucks around America. Let him work a shift in St. Louis.
How about for a month per year? And they have to subsist solely on the wages earned from it.
Why would that be better? Wouldn't that leave him less time to do his actual work?
It's a nice gesture, but this sort of ear-to-the-ground work is something that everyone over a VP level should be doing in such a high-touch customer-facing business. When it's just the CEO for one day a month...it's like when you see a frontpage news article declaring that your governor recently undertook a choreographed ride on the local subway to better understand their constituents' public transit concerns. Inste…
I hope he rotates through a few different stores, though. Otherwise, he may become myopic to the quirks of one particular location.
Earlier quoted context omitted.
yeah, one day is not going to cut it. Full immersion requires a lot more time. Also with a single day at once location, you risk being seen as "the special guest" and treated differently, while this kind of thing would smooth out over the course of several weeks.
That's way too much time. More than enough to allow some disgruntled workers to plan out and execute an assassination of the CEO.