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We at IngestAI[1] are in similar space albeit with different focus - we answer from all internal documentation in Slack/Discord/Whatsapp. We did a show hn just a few weeks ago[2] & has been wild since then - we have close to 10k+ users and counting.
If you would like build slack/discord/whatsapp/telegram bots answer your customer questions from internal docs - please try us
[1] : https://ingestai.io/
Would be a winner if there is an API integration to embed it into a product or have stripe like embeddable components.
Great work! In your medium post, in the Post-processing section (step 1) you wrote: "If so, we re-run the evaluation prompt and force content_contains_answer to be false." I assume you do this forcing by adding 'false' to the prompt (as if GPT completed it), just like to seed the JSON structure itself. Could you explain what you do with the justification in that case? Use it in the same way as if the result was 'fals…
It happens pretty rarely, off the top of my head probably 5% of the time. However we do see a pretty wide range in binary token probabilities anywhere from low 50% to something that asymptotically approaches 100%.
Love that you can open up a PR to immediately update documentation directly from Slack! Underrated feature; I hated updating documentation so that's an incredible change.
Great work! In your medium post, in the Post-processing section (step 1) you wrote: "If so, we re-run the evaluation prompt and force content_contains_answer to be false." I assume you do this forcing by adding 'false' to the prompt (as if GPT completed it), just like to seed the JSON structure itself. Could you explain what you do with the justification in that case? Use it in the same way as if the result was 'fals…
What seems to happen when the chatbot says "Hmmm, I don't know..." is that the DevRel team uses that to guide them to missing documentation sections. That's why we're building a whole analytics suite and documentation heatmap around the product to give insights about doc usage. Here's a quick demo [2].
[1] https://www.kapa.ai/ [2] https://www.loom.com/share/cb2b008141ae4ccda50b526a7597873e
Do you plan to support Teams also?
Interesting idea, however the sign up process is confusing: - "Add to Slack" opens a Stripe page which says $49 is due today while the landing page claims there's a 30 day trial - "Get Sidekick now" opens a contact us form