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Is something wrong with Amazon Photos? I lost 240k photos

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Re: Is something wrong with Amazon Photos? I lost 240k photos

#21

Post by simonh »

wyldfire wrote: post #11

I thought I had received an email from Amazon a few months ago telling me that my storage on Amazon Drive was going away. Pretty frustrating any time a service like this just goes poof. EDIT: I misremembered the details, actually the email says: > Beginning December 31, 2023, files stored on Amazon Drive will no longer be available to customers. We will continue to support Amazon Photos and ensure customers can safel…

>files stored on Amazon Drive will no longer be available to customers

That's an interesting choice of phrasing they're using.

Re: Is something wrong with Amazon Photos? I lost 240k photos

#23

Post by jeroenhd »

tecleandor wrote: post #8

I don't know if it's due to one of those weird GDPR blocking rules (I'm in Europe) but amazonforum.com doesn't let me connect. It just drops my connection: http https://www.amazonforum.com http: LogLevel.ERROR: ConnectionError: HTTPSConnectionPool(host='www.amazonforum.com', port=443): Max retries exceeded with url: / (Caused by NewConnectionError(' : Failed to establish a new connection: [Errno 61] Connection refuse…

Had a similar problem but it's because Pihole is resolving the domain to 0.0.0.0 here. Through one of my servers in France it seems to work just fine.

Re: Is something wrong with Amazon Photos? I lost 240k photos

#24

Post by EdwardDiego »

ho_schi wrote: post #14

Sounds unfortunate. Hopefully just an error or the service can replace it by a snapshot. No local backup on a drive or memory-card? Local backups shall be stored in different locations (depends on importance) not reachable by network. The cloud is the server of someone else and not a backup.

God you'd hope that Amazon is using S3 versioning (they apparently use S3 as the backend storage, because, well, yeah, you would. https://aws.amazon.com/blogs/storage/how-amazon-photos-uses-... )

Re: Is something wrong with Amazon Photos? I lost 240k photos

#25

Post by Nextgrid »

ho_schi wrote: post #14

Sounds unfortunate. Hopefully just an error or the service can replace it by a snapshot. No local backup on a drive or memory-card? Local backups shall be stored in different locations (depends on importance) not reachable by network. The cloud is the server of someone else and not a backup.

> Local backups shall be stored in different locations (depends on importance) not reachable by network. The cloud is the server of someone else and not a backup.

That's common knowledge among tech people but blaming the victim is not the solution here. These services are marketed as safe, reliable, and not needing backups (in fact sometimes they make it difficult to take backups, even more so for a non-technical user).

Maybe the regulation should be changed that any consumer-grade storage service either needs to provide adequate SLAs & compensation, or have to advertise in bold and prominent font (at least as prominent as their selling points) "WE MAY EAT YOUR DATA AT ANY TIME, PLAN ACCORDINGLY".

Re: Is something wrong with Amazon Photos? I lost 240k photos

#26

Post by madethemcry »

gdelfino01 wrote: post #3

I love my Synology NAS. It handles photos great: https://www.synology.com/en-us/dsm/feature/photos

Me too!

I don't trust to open my network to the internet though. So I've created a VPN to connect with my ubiquity network from mobile. Sadly, I can't share photos with other folks or allow my family to participate easily.

I'm a layman in terms of networking. I always wonder how people can sleep if they open their home network. In this case either by using QuickConnect or forward ports and access the machine through a custom domain secured by TLS. I mean that would be perfect but I just can't convince me to take that burden of maintaining that open door into my network.

I've read about creating sub networks with the power of ubiquiti (or any other router), but I will never trust anything I configure there either because I can't confirm it's secure.

So I'm stuck with Google Photos additionally to Synology Photos because of the convenience of sharing.

Re: Is something wrong with Amazon Photos? I lost 240k photos

#27

Post by vocatan »

Just to add context - I do have backups, but they're spread across a myriad of different hard drives. I had used Amazon Photos to consolidate, and benefit from the facial recognition to be able to quickly locate pictures of family members quickly.

I think that I'll give DigiKam another go, against the NAS loaded up.

Thanks for the comments!

Re: Is something wrong with Amazon Photos? I lost 240k photos

#28

Post by KomoD »

tecleandor wrote: post #8

I don't know if it's due to one of those weird GDPR blocking rules (I'm in Europe) but amazonforum.com doesn't let me connect. It just drops my connection: http https://www.amazonforum.com http: LogLevel.ERROR: ConnectionError: HTTPSConnectionPool(host='www.amazonforum.com', port=443): Max retries exceeded with url: / (Caused by NewConnectionError(' : Failed to establish a new connection: [Errno 61] Connection refuse…

> I don't know if it's due to one of those weird GDPR blocking rules (I'm in Europe) but amazonforum.com doesn't let me connect.

It's not, I'm in EU as well, can connect without any issues

Re: Is something wrong with Amazon Photos? I lost 240k photos

#29

Post by eddieroger »

Lots of reminders to make backups and alternatives offered, but I think it's fair to expect something from Amazon here since Photos, being a Prime benefit, is a paid service, which should come with a reasonable expectation of stability. It's a shame Amazon doesn't have an easier way to find formal support.
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