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What happens when hardware component break? Does the price include repair?
What happens when storage fail? Are data backupped or it is on me to make them?
Noob question: if I rent one of these dedicated servers, what happens if some hardware fails? Do I need to contact support or will they detect that automatically? If something needs to be fixed manually (e.g., hard drive, cpu, network), how long does one need to wait for dedicated servers? I'm used to cloud VMs where if one dies, I can quickly spin up another one effortlessly (I never have to contact support or anyth…
But they often go even above and beyond for you. I rent several servers from them for many years, and I've had it happen once or twice that I got an e-mail from their datacenter team telling me that they noticed an error LED blinking on one of my servers, and actively offered to plan a repair intervention. All I had to do was to come up with a downtime window and communicate it to them. Very slick.
I'd say about half of overall value of Hetzner is in their quality support.
Total noob on dedicated servers and I have been thinking about getting one for fun and learning. What happens when hardware component break? Does the price include repair? What happens when storage fail? Are data backupped or it is on me to make them?
You have to do your own backups, but they offer storage for that.
Earlier quoted context omitted.
I really wish I could get dedicated hardware for somewhere close to that price here in Asia. It seems like Hetzner is the only company in the world offering these kind of prices, right? What's the catch?
I think what Hetzner have done is just specialise in doing one thing really really well and that is their product, they run servers. They don’t offer any of the „cloudy“ vendor lock in things like functions, DBaaS, blah blah but if you want to run a server (VM or BM) they have quite a solid offering. I really like them and use their products in lots of my projects.
- AX52: AMD Ryzen 7 7700 / 64 GB / 2x1 TB NVMe - From 59€ [1] - EX44: Intel Core i5-13500 / 64 GB / 2x512 GB NVMe - From 44€ [2] - EX101: Intel Core i9-13900 / 64 GB / 2x1.92 TB NVMe - From 84€ [3] [1] https://www.hetzner.com/dedicated-rootserver/ax52 [2] https://www.hetzner.com/dedicated-rootserver/ex44 [3] https://www.hetzner.com/dedicated-rootserver/ex101
Big Hetzner fan, but the EX101 does not feel like a good value compared to the AX101 that they've had for a while. Yes, the i9-13900 is faster than the 5950X, but does that justify half the RAM and half the disk? - EX101: Intel Core i9-13900 / 64 GB / 2x1.92 TB NVMe - From €84 - AX101: AMD Ryzen™ 9 5950X / 128GB / 2x3.84 TB NVMe - From €101
Increasing the memory to 128 GB, i.e. to two DIMMs per channel, drops the memory speed, more severely for AMD (DDR5-3600) than for Intel (DDR5-4400).
Overclocking the memory, like in gaming computers, would be unacceptable in server computers.
- AX52: AMD Ryzen 7 7700 / 64 GB / 2x1 TB NVMe - From 59€ [1] - EX44: Intel Core i5-13500 / 64 GB / 2x512 GB NVMe - From 44€ [2] - EX101: Intel Core i9-13900 / 64 GB / 2x1.92 TB NVMe - From 84€ [3] [1] https://www.hetzner.com/dedicated-rootserver/ax52 [2] https://www.hetzner.com/dedicated-rootserver/ex44 [3] https://www.hetzner.com/dedicated-rootserver/ex101
I really wish I could get dedicated hardware for somewhere close to that price here in Asia. It seems like Hetzner is the only company in the world offering these kind of prices, right? What's the catch?
To me, there kind of isn't one. I have generally had very good and fast support, even on the auction servers (which are even wilder in terms of pricing than the ones linked -- e.g., I was paying like 40 euros a month for 40TB storage + a modern i7 and 64GB RAM).
The real 'catch' is the more limited offerings; it isn't the kind of one-stop-shop that AWS is where you can rent 8x A100s in a dozen datacenters while having them manage your database and a billion other things.
But if you just need lots of CPU, memory or storage, don't want to pay exorbitant bandwidth fees, and Europe is fine, they are pretty great.
> It seems like Hetzner is the only company in the world offering these kind of priced, right?
OVH is not quite as cheap, generally, but they have lots of inexpensive offerings, especially on their SoYouStart/Kimsufi lines [1], with much more variety in terms of datacenters, including Singapore and Australia, depending on what you need in Asia/APAC -- likely better DDoS mitigation than Hetzner as well.
LeaseWeb can be really cheap as well. Their public pricing on the main website can appear kind of expensive, or at least not Hetzner-tier cheap, but if you're ordering a decent number of servers, they seem to offer great volume discounts.
For example, through a reseller [2], I've got 100TB of their "premium" bandwidth @ 10Gbps, Xeon E-2274G, 64GB RAM, 4x8TB hard drives, and a 1TB NVMe SSD in Amsterdam that I use as a seedbox for like 60 euros.
Another semi-low-cost provider, depending on what you need, in Asia that is worth mentioning is Tempest.
I believe they are owned by Path.net, and they've so they've got better DDoS mitigation than most other providers without costing an arm and a leg; in Tokyo, $140 will get you an E3 1240v2 + 16GB RAM and $200 will get you a Ryzen 3600X + 32GB RAM, both servers are 10Gbps unmetered.
Not a great option for someone who needs a ton of variety in their hardware, but if you need something high-bandwidth with decent specs in Asia, it's not awful.
[1]: Worth noting that, although unmetered, SYS is generally limited to something like 250Mbps speeds, and Kimsufi is 100Mbps. You do get lucky occasionally and sometimes your server magically has uncapped gigabit, but for guaranteed high-bandwidth servers, the main OVH site is the only option.
[2]: I'm using Andy10gbit, who is fine for my needs - e.g., I don't need to reinstall the OS 24/7 or have instant support since it's just used for torrents. It'd be a bad option for a business, though, since I wouldn't want to be relying on some dude on Reddit if something goes horrifically wrong. WalkerServers is another example of one of the ultra-cheap LeaseWeb resellers.
For some use-cases the Hetzner server-auction is also great value and I’ve had good experience with them. https://www.hetzner.com/sb For example, I was running some experiments that required lots of RAM. Right now you can get a server with 256GB RAM for €60/month.
Total noob on dedicated servers and I have been thinking about getting one for fun and learning. What happens when hardware component break? Does the price include repair? What happens when storage fail? Are data backupped or it is on me to make them?
> What happens when storage fail? Are data backupped or it is on me to make them?
Servers are configured as RAID1 arrays, so after a disk fails you can ask them to replace it for you at a convenient time and no data should be lost. You're 100% responsible for backups, though.
Total noob on dedicated servers and I have been thinking about getting one for fun and learning. What happens when hardware component break? Does the price include repair? What happens when storage fail? Are data backupped or it is on me to make them?
It depends on the exact provider, but as a general rule, they are (a) slower to repair and (b) not as proactive (e.g. they might not detect an eminent failure). On even a medium-sized contract, you can generally work in 1-4 hour repair windows (many providers even offer this as standard), and better ones are definitely a bit more proactive.
There's like 1000 different dedicated provider, so it will depend on what yours offers, but unless it's a "managed dedicated provider", you're going to be responsible for your own backups. At best, you'll get some external storage you can use (e.g. Hetzner include free 100GB ftp you can use, if I recall).
I have been working in the industry since 20 years and i have not a single bad word to loose about Hetzner. Their Service has always been impeccable and their servers just run. I have been running k8s clusters on hetzner for quite some time now and the flexibility for the price is exactly what i expect from a hoster! Now with this addition Hetzner closes another gap that made projects spends thousands more on enterpr…