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Our production servers were suspended by Google Cloud

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Re: Our production servers were suspended by Google Cloud

#71

Post by ragnarsson »

Mizoguchi wrote: post #68

Make sure your decision to migrate to AWS is not an emotional one. I had my own feud with AWS over a $60,000 bill and an enormous amount of hours spent by my team fighting crypto hackers after they took over one of our accounts and use very advanced scripts to create hundreds of large instances. AWS has become very complicated to manage and at the same time the attacks to their infrastructure have increased exponenti…

> You simply can't count on the baseline configuration of your account and instances provided by AMS, you need advanced knowledge on how to secure your resources beyond basic stuff like MFA and monitoring.

What advanced knowledge are we talking about here?

Re: Our production servers were suspended by Google Cloud

#72

Post by harry8 »

shadowgovt wrote: post #58
harry8 wrote: post #23

bait and switch. It's so easy, all you need is x. Then when you're far enough in they demand a through w or you're shutdown with extreme prejudice. Do they really need it? Is that what you agreed to? Did you negotiate the change in terms. "I am altering the deal, pray I do not alter the deal further..." They don't blush. They don't flinch they don't even blink. Good luck if you really don't have another choice. Is th…

TBF, Google definitely doesn't collect KYC data for fun. They'd much prefer not to. But the Feds are pretty solid on the whole "Aiding and and abetting terrorism is treason" thing.

Tell them to take a hike until they come back with a warrant or at least a reasonable justifiable suspicion not dragnet surveillance. You know like google is a goddamn american company? What is this "Oh it's ok, we're just going along with the government's presumption of guilt to justify yet another power grab so that's fine."

TBF Google are big enough to display some spine if they'd "prefer not to" I'm pretty solid on that. So I flat out don't believe you when you say they'd prefer not to because if that were true, they wouldn't. Are you sure I'm wrong to think that way? Looks to me like they're quite happy to.

Re: Our production servers were suspended by Google Cloud

#73

Post by zamalek »

newaccount74 wrote: post #57
londons_explore wrote: post #29

Google don't care what your name is... They just want to be paid. However, the law requires them to not do business with people on the US embargo list. And to verify that, they need your name. That is probably why there was no way to ignore this paperwork, and why customer service couldn't override it.

The problem isn't that they are suspending the account due to missing information. The problem is that they apparently consider a single email (that looks very similar to dozens of other emails that they send out) sufficient warning. Especially since most devs probably get dozens of spam emails a month that look more urgent ("Account Suspension" is a popular subject line for phishing emails). At the very least they s…

Not to mention all the useless spam that Google send themselves. The SNR is abysmal.

Re: Our production servers were suspended by Google Cloud

#74

Post by orangepurple »

unxdfa wrote: post #65
andrewstuart wrote: post #32

“Moving Forward. Starting today, I will be making plans to move everything to AWS.” I laughed when I read this because it’s presenting moving to AWS as a completely different future. The industry has moved beyond depending on a single cloud computing vendor. It’s negligent to put all your eggs in one basket. I would say don’t put your business in the hands of a single cloud vendor. Either exit the cloud or go multi c…

I disagree. I’ve hosted on AWS for ages. They don’t do this. We didn’t pay the bill for two months once because the owner of the card left. No problems. This was a small spender outfit. They could have thrown us on the street as we were a rounding error. Now we’re a big spender and we still forgot to pay them sometimes (sorry Bezos) But some of your point is worth considering. Design for portability should the worst…

How did Russian companies mitigate the effects of cloud services hosting being blocked by sanctions

Re: Our production servers were suspended by Google Cloud

#75

Post by eitally »

michaelteter wrote: post #20
mjburgess wrote: post #2

In many ways, Google continues to expose the failure of automation. The 2010s dream of "megacorp serving everyone with centralised programming" ever more exposed as an unethical pipedream.

> failure of automation Many of the Google horror stories are less a failure of automation and more just a failure of well designed business processes. This same event could/would have occurred if it were humans sending the "additional information required" emails and also following a protocol of "shut them down in 10 days if they don't provide". The fact that this process was (most likely) automated is not the issue…

I suggest a large part of this is Google's longstanding strategy of outsourcing as much non-product, non-sales functions as possible to vendors. There's a strong disconnect, and also strongly antagonistic incentives, getting in the way of closed loop alignment (not to mention being able to flexibly/reactively adjust business processes based on market needs).

Re: Our production servers were suspended by Google Cloud

#76

Post by fredsmith219 »

I am not a fan of "The Cloud" for ongoing production. I understand the case for it but I never liked the risk of someone else, with a different agenda and incentives than me, running my critical infrastructure. The Cloud does alleviate some risks with hosting your own servers, but it introduces new risks. This reminds me of a slogan I saw many years ago: There is no cloud, it's just somebody else's computer. That somebody else can complete shut you down when their interests no longer align with your own. No thank you.

Re: Our production servers were suspended by Google Cloud

#77

Post by oliwarner »

It's a shame the industry can't agree on a basic SLA:

- Solicit a hard limit when you open an account. People can only afford so much, don't bankrupt them.

- As soon as we see your account heading for a 10,000% increase on last month, we'll send a SMS, GIVE YOU A PHONE CALL, even send a letter and confirm everything is okay.

- If you're about to trigger a suspension, we'll send you an automated SMS, and if you're a paying customer, we'll do you a solid and spend $5 calling you to make sure you understand what's about to happen to your business.

- You get one 7-day extension. People get sick, go on holiday, have life in their way and often haven't figured out how to juggle business critical credentials amongst people.

Just imagine the quality of life improvements if people felt safe using a cloud provider. Instead we see stories like this and withdraw back to colocation and flat-rate VPSes.

Re: Our production servers were suspended by Google Cloud

#79

Post by sourcecodeplz »

pirsquare wrote: post #7

Hi everyone, I'm the customer in this case. Wanted to let everyone know that this sort of abrupt suspension for production apps has been a recurring issue that has happened time and again with Google Clown Platform. Similar horror stories: https://news.ycombinator.com/item?id=32547912 https://news.ycombinator.com/item?id=33737577 ----- [Update 1] Yes I agree I have some fault for the initial suspension, but that's no…

> Then it was 24-48 hrs. See https://imgur.com/a/i0OHXcI

Usually I don't care much for grammatical errors, as long as the point gets across clearly. In this case I don't know why it irks me.

Re: Our production servers were suspended by Google Cloud

#80

Post by sharemywin »

oliwarner wrote: post #77

It's a shame the industry can't agree on a basic SLA: - Solicit a hard limit when you open an account. People can only afford so much, don't bankrupt them. - As soon as we see your account heading for a 10,000% increase on last month, we'll send a SMS, GIVE YOU A PHONE CALL, even send a letter and confirm everything is okay. - If you're about to trigger a suspension, we'll send you an automated SMS, and if you're a p…

That's the thing right at some point you should have an account manager.

if your spending maybe 4 but definitely 5 figures you should have an account manager. I would argue same on the publisher side.

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