"You missed emails asking for verification"
Did you saw the title of the email? "Important Information for your Account". It reads more like an informational email. How many important emails you've received this week?
Could've been worded "[Action Required]", "Account Suspension Notice" etc. And they didn't even drop a notification when my servers were shutdown.
"This will happen to you again on AWS or any other provider."
Can't really agree to this. I read all the horror stories and GCloud is the only one who would suspend you for something like this. I need to be very clear, the suspension is not due to fraudulent issue. It's due to "missing some paperwork". I've been paying using the same card for the past 4 yrs.
Then voila they choose to suddenly dropped you an informational email and suspend you 10 days later.
How many saas apps are you using? 10, 20? Imagine if everyone pulls up something like this would you even have time to run your business?
See similar horror stories below. AWS doesn't pull this shit.
https://news.ycombinator.com/item?id=32547912
https://news.ycombinator.com/item?id=33737577
And lastly, when something like this happens, the minimal they could do is to get my servers back asap. But you know what? I've been trying all my means to get them to it back at least temp but nobody there gives a fuck. It's all the "none of my business" attitude between their teams.
Here's one more thing that I didn't mentioned. I replied to their verification team 3 times within an hour last friday. You know what happened? Their support team told me "their verification team" already replied to ask for more details when they haven't even read my replies (done all checks on my end can 100% confirm my msg was the last one out). And they've been dead silence over 3 days already. They don't give a fuck about screwing you and don't understand or care about the criticalness of their role.