Hacker News Board Hacker News, browsed like a classic message board
Live data from Hacker News

Amazon is closing its cashierless stores in NYC, San Francisco and Seattle

cstoredive.com

Post reply on HN
Print view View original

41–50 of 416 posts

Re: Amazon is closing its cashierless stores in NYC, San Francisco and Seattle

#41

Post by sebzim4500 »

ChuckNorris89 wrote: post #13
endisneigh wrote: post #7

Amazon Go seems incredibly overengineered. Why is this superior than a portable scanning plus toggleable RFIDs that disable items on scan and alarm gates? Cameras everywhere and computer vision seems overkill.

>Cameras everywhere and computer vision seems overkill. If the goal is cashierless, why not just have a store full of vending machines? You pick what you want, tap your card or phone, then you get it, then walk out.

That would be way less convenient than Amazon stores, having to pick what you want on a screen and then wait for it is much slower than just grabbing it off a shelf.

At that point, a self checkout machine is probably better in every way.

Re: Amazon is closing its cashierless stores in NYC, San Francisco and Seattle

#43

Post by Nanana909 »

nprateem wrote: post #30

I had to go to one to return a package. I couldn't get past the turnstiles because I don't use the app and don't know my password because I use a password manager. This meant I couldn't hand my parcel in at the counter. The woman on the turnstile wouldn't let me in even when I explained the situation. So she went off and got a scanner to take my package. She didn't offer a receipt, and when I asked for one said it wa…

> I don't use the app

So then why attempt to go to a store that’s entirely based on using the app?

The store concept is based around your account - and you didn’t know your account details. The app can help avoid this, but you also refused to use the app.

How is this any different than someone who refuses to use their password to sign in to Amazon.com and complains about not being able to submit a return?

Or going to a store and not having your credit card but being annoyed that you can’t use your credit card?

Re: Amazon is closing its cashierless stores in NYC, San Francisco and Seattle

#44

Post by nfinished »

Nanana909 wrote: post #43
nprateem wrote: post #30

I had to go to one to return a package. I couldn't get past the turnstiles because I don't use the app and don't know my password because I use a password manager. This meant I couldn't hand my parcel in at the counter. The woman on the turnstile wouldn't let me in even when I explained the situation. So she went off and got a scanner to take my package. She didn't offer a receipt, and when I asked for one said it wa…

> I don't use the app So then why attempt to go to a store that’s entirely based on using the app? The store concept is based around your account - and you didn’t know your account details. The app can help avoid this, but you also refused to use the app. How is this any different than someone who refuses to use their password to sign in to Amazon.com and complains about not being able to submit a return? Or going to…

[flagged]

Re: Amazon is closing its cashierless stores in NYC, San Francisco and Seattle

#45

Post by polygamous_bat »

baumy wrote: post #37
nprateem wrote: post #30

I had to go to one to return a package. I couldn't get past the turnstiles because I don't use the app and don't know my password because I use a password manager. This meant I couldn't hand my parcel in at the counter. The woman on the turnstile wouldn't let me in even when I explained the situation. So she went off and got a scanner to take my package. She didn't offer a receipt, and when I asked for one said it wa…

Seems like a very weird way of blaming a well defined system for your unwillingness to meet its prerequisites. It would take approximately a few minutes to discover that you need the app to get into the store and get that sorted. You are capable of this, just apparently too lazy or unwilling for some unclear reason. The return experience seems entirely orthogonal to the rest of the story here, and I'm not sure why yo…

> Seems like a very weird way of blaming a well defined system for your unwillingness to meet its prerequisites. It would take approximately a few minutes to discover that you need the app to get into the store and get that sorted. You are capable of this, just apparently too lazy or unwilling for some unclear reason.

Reread what you wrote, but this time try to think of a UI/UX issue that this comment _does not_ cover. Indeed, if we can start blaming the user for every UX trouble, this world would be a very different place, and not a place I would rather live in.

Re: Amazon is closing its cashierless stores in NYC, San Francisco and Seattle

#46

Post by throw10920 »

baumy wrote: post #37
nprateem wrote: post #30

I had to go to one to return a package. I couldn't get past the turnstiles because I don't use the app and don't know my password because I use a password manager. This meant I couldn't hand my parcel in at the counter. The woman on the turnstile wouldn't let me in even when I explained the situation. So she went off and got a scanner to take my package. She didn't offer a receipt, and when I asked for one said it wa…

Seems like a very weird way of blaming a well defined system for your unwillingness to meet its prerequisites. It would take approximately a few minutes to discover that you need the app to get into the store and get that sorted. You are capable of this, just apparently too lazy or unwilling for some unclear reason. The return experience seems entirely orthogonal to the rest of the story here, and I'm not sure why yo…

> Seems like a very weird way of blaming a well defined system for your unwillingness to meet its prerequisites.

> just apparently too lazy or unwilling for some unclear reason.

> Just bizarre.

This is a very emotionally manipulative and accusatory comment that certainly does not meet HN's guidelines, and doesn't actually address any of the problems that the GP stated.

Re: Amazon is closing its cashierless stores in NYC, San Francisco and Seattle

#48

Post by none_to_remain »

ChuckNorris89 wrote: post #13
endisneigh wrote: post #7

Amazon Go seems incredibly overengineered. Why is this superior than a portable scanning plus toggleable RFIDs that disable items on scan and alarm gates? Cameras everywhere and computer vision seems overkill.

>Cameras everywhere and computer vision seems overkill. If the goal is cashierless, why not just have a store full of vending machines? You pick what you want, tap your card or phone, then you get it, then walk out.

Doesn't sound like a very enjoyable experience for many kinds of shopping

Re: Amazon is closing its cashierless stores in NYC, San Francisco and Seattle

#49

Post by thfuran »

Razengan wrote: post #35

I've always wondered: Do we really need to put people in shops? We have had vending machines for centuries, most kinds of shops (that don't need a social aspect) could easily just be sealed warehouses with product dispensers dotted outside the walls.

There are very few items I would ever buy from such a store. You can't really get a good look at the items in a vending machine, and you can't put an item back.

Re: Amazon is closing its cashierless stores in NYC, San Francisco and Seattle

#50

Post by TedDoesntTalk »

Nanana909 wrote: post #43
nprateem wrote: post #30

I had to go to one to return a package. I couldn't get past the turnstiles because I don't use the app and don't know my password because I use a password manager. This meant I couldn't hand my parcel in at the counter. The woman on the turnstile wouldn't let me in even when I explained the situation. So she went off and got a scanner to take my package. She didn't offer a receipt, and when I asked for one said it wa…

> I don't use the app So then why attempt to go to a store that’s entirely based on using the app? The store concept is based around your account - and you didn’t know your account details. The app can help avoid this, but you also refused to use the app. How is this any different than someone who refuses to use their password to sign in to Amazon.com and complains about not being able to submit a return? Or going to…

He was trying to return a package, not shop at the store. You can return Amazon packages at WholeFoods, Kohl’s and the UPS Store using the Amazon website on your phone — app not needed. I do it all the time because I refuse to use their app.
Post reply on HN