Earlier quoted context omitted.
Neighbor got scammed.
I don't think so. Aside from the shadiness of it: he called the car loan company and they owned up to repo'ing it. He did in fact pay too little on his monthly payment. So how would a scam work? (I don't know if he called the police or not, or what they would do in a case like this. Probably say, "Yep, sounds legit" and that would be the end of it.) see above comment. Not a scam.
I find the story wholly believable, a lot of people who work in payments seem to be stupid and/or stubborn, and it might be the industry selects for those traits.