Earlier quoted context omitted.
> That is, few custodians, if any, manually changed, on a chat-by-chat basis, the history default from off to on. they cannot reasonably expect every day employees with no stakes or info into the confidential dealings would care about this. Al Alongside Google wouldn't care about them not caring.
The company has the obligation and the liability if the obligation isn’t met. They should have enacted a system to ensure their obligations were met. It’s like saying “we knew we owed taxes but the employees responsible for remitting the taxes just didn’t. Oopsies”
Every system and process that could potentially delete data needs to check "legal_hold".
One of many fun feature requirements of enterprise software that aren't necessarily needed at smaller scales.