Parasites like this have also colonized plumbing, locksmiths etc, as has been discussed on this site in the past. Seems like straight up fraud to me.
A lot of the institutions who historically would have prevented fraud seem to have abdicated their responsibilities in the last few dozen years. Doctorow calls them out in the thread: AmEx and Google in particular.
Isn't there a small thing called "regulators" for this? Or is US government now so fundamentally broken that it can't even provide its basic function anymore and has to be replaced by "pretty-please" appeals to megacorporations?