Huh, so per the last paragraph, they're paying a ton to have an SLA, all the ISP has to provide is basic connectivity because BGP and stuff is being done by the customer themselves, and yet they have more outages in a few months than I have on a consumer connection in years?
The whole thing has a lot of hack value, it's cool and also worth something to be in control of your own networking, even if it's more expensive. Like buying apple: overpriced for the specs you're getting, but you're assured it'll be good quality (that's the idea anyway) and it looks cool (to most). Except... apparently it's still got issues, regularly? Now I'm really wondering what the point was, at least with hindsight