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Google responds to the Mocality blog post

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Re: Google responds to the Mocality blog post

#111
I believe the point is that within the past month Google's "Do no evil" has jumped the shark. It no longer exists. But some people still trust them for some reason that I dont understand. Maybe because Matt Cutts seems like a nice guy or they are just hanging on to google's past. In addition to this Mocality deal, what stands out is their blatant favoritism of Google+ in their search results.

Google has been preaching for years about relevancy and unbiased search results. Even testifying in DC - http://searchengineland.com/mr-cutts-goes-to-washington-6123... - Google’s results are determined by an algorithm and not tweaked to get particular sites ranking well. - Yet they now have tweaked their results in order to place their Google+ brand above results that are much more relevant than theirs.

Some might argue, "hey, it is Google's website - they can do what they want." I used to think like this too, but the reality is that this behavior is bad for consumers and bad for businesses. Especially smaller businesses. This isn't just about Facebook and Twitter... there are hundreds of smaller niche content players that will be pushed aside by this. And as Google has to grow to keep shareholders happy, they will have to move into more and more content. If this still seems like a stretch see the example below.

What if there were only 2 companies that owned land in San Francisco and New York? One of them was named Google and they owned 70% of San Francisco and 90% of New York. In the beginning Google allowed anyone to rent their land for retail stores. So you had all different kind of companies providing different kinds of products in their stores. Hundreds of different businesses. Then all of the sudden Google decided to take over those retail locations and sell their own goods. They also sold other company's goods, but they were way back in the store. Hidden away. So if you were walking down the street in New York, 90% of the time a store would be owned by Google and 90% of the time you would only see marginal Google products. Now would that be good for business? Who would go into business? It would be so hard to compete. Would that be good for the consumer?

I believe in free enterprise, but only to a certain extent. There is a reason why antitrust laws exist. If they didn't, companies like Google never would have existed. We would all be working for Rockefeller.

Re: Google responds to the Mocality blog post

#112

Earlier quoted context omitted.

> Google was basically phishing by pretending that they were partnered with Mocality. It's a bit disingenuous to equate some Google employees from doing this with Google as a company doing it. I could be very wrong here (and would be extraordinarily disappointed in the company if so), but I doubt this was a corporate-sanctioned activity.

When an engineer at google comes up with a great idea during work hours not sanctioned by google, google still owns that idea and its success. Not the individual. Same should apply when shit goes bad.

This is an important point. I am reading a lot of defence on here for google and there is little to back it up. This isn't a minor oversight executed by a small team, rather the precise opposite.

I would say Google's reply has been a lie(dare I say "utter bullshit") - an idea like this doesn't accidentally become implemented. It wasn't even implemented in a small way, both being executed from inside google and google finding it worthwhile to pay a separate company to expand the program for them. (A company doing exactly what google has asked of them, to the point of google having to approve the scripts used by callers.)

This is incredibly bad of them, and while "HQ" might not have fully understood the methods being used they wouldn't have not known nothing about it. It's about on par with News Corp executives pretending they didn't know about voicemail-hacking.

Re: Google responds to the Mocality blog post

#113
It seems Iridium Interactive was the contracted company that called Mocalitys clients:

http://www.techmtaa.com/2012/01/13/mocality-accuses-google-o...

"Google is said to have outsourced all jobs of getting business on KBO to India’s Iridium Interactive. The calls must have been originating from Iridium both in Kenya and India. In Kenya they are located on 7th floor Pushotam place and the key local contact is listed as Juliet Gacheri while in India they also share an address with Google."

Re: Google responds to the Mocality blog post

#114

Earlier quoted context omitted.

No, some regular person at Google behaved unethically. If Google locked down their employees enough to prevent this (which I doubt is even possible), then they wouldn't be able to do anything good either. You're saying: one mistake in a tiny branch office, entire global company goes out of business.

So what you're saying is that this corporation is made up of people?

Like it or not, that is what he's saying.

Re: Google responds to the Mocality blog post

#115
post #37

It seems like most of the commenters here are treating the evidence of Google's wrongdoing as conclusive. It isn't. A comment on the post by Richard Wooding demonstrated how Joe Random can make requests from a Google IP address: http://webcache.googleusercontent.com/search?sclient=psy-ab&...

I don't think that Google Cache acts as a HTTP proxy.

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Re: Google responds to the Mocality blog post

#116
post #37

It seems like most of the commenters here are treating the evidence of Google's wrongdoing as conclusive. It isn't. A comment on the post by Richard Wooding demonstrated how Joe Random can make requests from a Google IP address: http://webcache.googleusercontent.com/search?sclient=psy-ab&...

I don't think that Google Cache acts as a HTTP proxy.

No, but Google Translate does.

Re: Google responds to the Mocality blog post

#117
post #94

Earlier quoted context omitted.

Yet they are both done for the profit of the company. What is the difference you see?

Are you sure? Are you sure that people working at Google didn't just do something for their own profit?

The guy talking to businesses wasn't talking on his own behalf. He was representing Google and acting on Google's behalf. It's stupid to suggest that he was doing this for his own profit.

Re: Google responds to the Mocality blog post

#118
post #105
post #103

Earlier quoted context omitted.

No, it is not a valid point. A company must take responsibility for its employees or contractors. It hired them. It is responsible for them. It must be held accountable for them. Why? Because a company is its employees. And yes, a few rotten apples will spoil the party. You judge a company by its worst employees, not its best. That's the way you judge any group. That's why a group worth admiring has the highest stand…

No one is saying Google should not take responsibility - they should, and appear to be. Continue being angry at Google as a whole about this incident if they try to sweep it under the rug and do not get rid of those responsible.

I'll also continue being angry until they come up with a better response than a half-assed paragraph on a social network by some guy that doesn't even bother introducing himself or his function within Google.

Re: Google responds to the Mocality blog post

#119

This G+ post is a PR blunder. You should never apologize for something and then say that you are still gathering the facts about it. Second, you don't offer to sacrifice other people (while not yet having the facts). You either don't or you self sacrifice. Third, telling the public about an apology to someone else seems desperate. Just apologize. If there is actual public fervor, wait a few days and, like things your…

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