What a sad, money grubbing set of actions from Heroku. Tarnishing their brand forever to save a few dollars. Shame on them for doing this. There were so many better ways to deal with this and still save money in the longer run such as, https://news.ycombinator.com/item?id=33759178.
Tell HN: Heroku deleted my database with no warning
171–180 of 216 posts
Re: Tell HN: Heroku deleted my database with no warning
#172This whole debacle has been such short-term thinking from Salesforce. That after carrying these free projects for years they couldn't stomach more than 30d of data retention is just the icing on the cake. In my view this has caused yet further reputational harm for Heroku, and is going to have a long-term effect on the bottom line from paid projects. The value prop of Heroku has always been being able to sleep at nig…
Herokai here. Unfortunately we had no choice on the data retention front — once we’ve disconnected your database, we aren’t ALLOWED to hold your data for more than 30 days. That’s part of the data scrubbing protocol that we agree to when you sign up. We fought hard for 90+ days internally, but in the end couldn’t get over the issue that we’d be in violation of our contracts with customers.
Every single executive in charge of this decision of how to handle precious customer data at Heroku feel be completely ashamed and take a long, hard look in the mirror.
Re: Tell HN: Heroku deleted my database with no warning
#173Earlier quoted context omitted.
> Are you allowed to inform paying customers that you are going to do this? I can't be the only one who's basically completely blind to emails from major companies, including SaaS providers, because they're so fucking spammy that the SNR is like 1:99. Notifying me by email, for one of these places, is functionally the same as not notifying me at all. [EDIT] Sorry, didn't mean to imply the parent wasn't paying attenti…
I'm not blind, they didn't send one. And they admitted to me that they did not send one.
Even if they did send it, email isn't guaranteed. What if it went to spam or was otherwise mishandled or missed?
Re: Tell HN: Heroku deleted my database with no warning
#174[dead]
Re: Tell HN: Heroku deleted my database with no warning
#175[dead]
Re: Tell HN: Heroku deleted my database with no warning
#176Heroku banned my account with several income generating projects on it with zero notice. When I called them they treated me like a criminal and like they were doing me a massive fucking favor by even talking to me. I suspect I was supposed to get email notifications leading up to the ban to take corrective action but 100% did not get anything.
For context, someone put in malicious DMCA complaints against my website. Heroku did a shit fucking job (i.e. nothing) verifying the complaints. They provided no ability to dispute that it was bullshit. I took my business elsewhere, not that they care.
Re: Tell HN: Heroku deleted my database with no warning
#177Re: Tell HN: Heroku deleted my database with no warning
#178Earlier quoted context omitted.
Yeah ideally hold onto a backup for say a year, if the owner hasn't come and downloaded it after a year can then assume that they don't want it.
It's not that easy. Those databases might contain personal information which is protected under different privacy laws like GDPR, HIPAA and others and Heroku/Salesforce can not simply store that for longer than agreed upon and Heroku cancelling the account enables the retention period as the customer agreed upon as part of the T&C.
I wonder if you guys delete email addresses from people who ask to unsubscribe , or when I tell t you to delete my information, according to gdpr
Probably not, because it’s ” difficult “
Re: Tell HN: Heroku deleted my database with no warning
#179Earlier quoted context omitted.
Herokai here. Unfortunately we had no choice on the data retention front — once we’ve disconnected your database, we aren’t ALLOWED to hold your data for more than 30 days. That’s part of the data scrubbing protocol that we agree to when you sign up. We fought hard for 90+ days internally, but in the end couldn’t get over the issue that we’d be in violation of our contracts with customers.
If you enable daily backup those are nuked too?
That would be interesting to learn. Backups will be just an additional surcharge rather than a "real backup strategy".
Re: Tell HN: Heroku deleted my database with no warning
#180Not your hardware, not your database.