51–60 of 216 posts
I still use Heroku on a daily basis and wouldn't say this has caused me to re-evaluate my decision to stay with them, but then again i'm not using anything free from them.
This happened to me as well: projects with paid dynos but free databases, databases got nuked. How Heroku missed this is beyond me. They managed to screw over paying customers in their broad attempt to stop freeloaders. These are good accounts with credit cards on file. Why not just autocovert me to the lowest tier paid database? FWIW I was able to get them to restore my databases. But I also had free Heroku Redis on…
What pissed me off most is that I WAS paying for the account. I was paying $17/mo for redis and dynos, so there was an active card on file.
Why not just start charging for the postgres db, and only delete if there's no active billing?
Heroku was already a no-go for me with new projects, I just keep old things running in there since it's too much work to migrate off. This just cements that for me.
Not the end of the world for me, because 95% of the data I had in there had already been processed, but I did lose some. Complete joke of a service.
I don't really understand. You were paying for the dyno, but they deleted your instance anyway?
They deleted the database. On Heroku, databases and dynos are completely distinct entities, each with their own payment plans. When you set up a dyno and “add” a database, as most people do, it’s really easy to think that they are part of the same plan, and conclude that the “pro” or paid dyno is actually the combo of the dyno and database. They are not. I understand why they did this, databases can be shared between…
Earlier quoted context omitted.
I assumed the value prop of being on Heroku in 2023 was purely "not having to do the pain in the butt to migrate your legacy app that you made on Heroku in the pre-2010 era" - in other words, I would be really shocked if Heroku got significant new business or any growth at all, now that it's just expensive AWS with some basic CI integration points. I also assume Salesforce only bought them as a cash generator and has…
I used Heroku’s free tier for small projects/prototype. I continue to use their cheapest offering for new projects because it saves me time. If a project grows, I can reevaluate my choice. I don’t think anything in Heroku is a pain to migrate away from. I would miss the intuitive/familiar UI.
This whole debacle has been such short-term thinking from Salesforce. That after carrying these free projects for years they couldn't stomach more than 30d of data retention is just the icing on the cake. In my view this has caused yet further reputational harm for Heroku, and is going to have a long-term effect on the bottom line from paid projects. The value prop of Heroku has always been being able to sleep at nig…
Herokai here. Unfortunately we had no choice on the data retention front — once we’ve disconnected your database, we aren’t ALLOWED to hold your data for more than 30 days. That’s part of the data scrubbing protocol that we agree to when you sign up. We fought hard for 90+ days internally, but in the end couldn’t get over the issue that we’d be in violation of our contracts with customers.
Check your junk mail folder.