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Tell HN: Heroku deleted my database with no warning

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Re: Tell HN: Heroku deleted my database with no warning

#41

Post by fireworks »

yamtaddle wrote: post #40
fireworks wrote: post #34

Earlier quoted context omitted.

Are you allowed to inform paying customers that you are going to do this? This is my primary complaint here. I don't understand how this oversight happened. This is going to cause an enormous amount of time and energy to recover from this.

> Are you allowed to inform paying customers that you are going to do this? I can't be the only one who's basically completely blind to emails from major companies, including SaaS providers, because they're so fucking spammy that the SNR is like 1:99. Notifying me by email, for one of these places, is functionally the same as not notifying me at all. [EDIT] Sorry, didn't mean to imply the parent wasn't paying attenti…

I'm not blind, they didn't send one. And they admitted to me that they did not send one.

Re: Tell HN: Heroku deleted my database with no warning

#42

Post by robertlagrant »

sieabahlpark wrote: post #7
collectedparts wrote: post #6

This happened to me as well: projects with paid dynos but free databases, databases got nuked. How Heroku missed this is beyond me. They managed to screw over paying customers in their broad attempt to stop freeloaders. These are good accounts with credit cards on file. Why not just autocovert me to the lowest tier paid database? FWIW I was able to get them to restore my databases. But I also had free Heroku Redis on…

Redis is a memory store, you're the one who fucked up treating a cache as a persistence layer.

You can use Redis as a cache, but it's not fundamentally a cache.

Re: Tell HN: Heroku deleted my database with no warning

#43

Post by Towaway69 »

xp84 wrote: post #28
Towaway69 wrote: post #18

Earlier quoted context omitted.

My personal take is that I'd rather work with heroku than dealing with aws or gcs. Sure there are others out there that provide the same easy of use, I am just too lazy to switch ;) OTOH I've never had them wipe a database on me, so I guess that would be the motivation to move on.

> I've never had them wipe a database on me, Give it time, apparently ;) If you're like me and are really into ease of use, I really endorse Digital Ocean. People don't seem to use it in Big Important Companies, but I never had a problem with anything I hosted there when I was my last, medium-sized company, and everything was so easy to manage in the GUI without having to learn proprietary APIs and whole stacks of in…

DO is also good and less restrictive for a new user than aws (I.e. getting more resources). I remember having to beg to get more than 1(or 2) servers at aws as a new user.

I haven't looked recently but does DO have the heroku click to add resources and git push to deploy offerings?

Re: Tell HN: Heroku deleted my database with no warning

#44

Post by numpad0 »

Heroku also had weird business with Skeb.jp on 12/23-24 JST that was literally solved under the table - after Skeb redeployed to AWS. It seemed like a policy decision being made at Salesforce which owns Heroku. Whether such behavior adds confidence to their business users, I don’t know.

Re: Tell HN: Heroku deleted my database with no warning

#45

Post by yamtaddle »

fireworks wrote: post #41
yamtaddle wrote: post #40

Earlier quoted context omitted.

> Are you allowed to inform paying customers that you are going to do this? I can't be the only one who's basically completely blind to emails from major companies, including SaaS providers, because they're so fucking spammy that the SNR is like 1:99. Notifying me by email, for one of these places, is functionally the same as not notifying me at all. [EDIT] Sorry, didn't mean to imply the parent wasn't paying attenti…

I'm not blind, they didn't send one. And they admitted to me that they did not send one.

Well, that's even worse, of course.

Re: Tell HN: Heroku deleted my database with no warning

#46

Post by numpad0 »

throwawaykai wrote: post #21
ericpauley wrote: post #4

This whole debacle has been such short-term thinking from Salesforce. That after carrying these free projects for years they couldn't stomach more than 30d of data retention is just the icing on the cake. In my view this has caused yet further reputational harm for Heroku, and is going to have a long-term effect on the bottom line from paid projects. The value prop of Heroku has always been being able to sleep at nig…

Herokai here. Unfortunately we had no choice on the data retention front — once we’ve disconnected your database, we aren’t ALLOWED to hold your data for more than 30 days. That’s part of the data scrubbing protocol that we agree to when you sign up. We fought hard for 90+ days internally, but in the end couldn’t get over the issue that we’d be in violation of our contracts with customers.

Using the fact that a customer was shown exit as the basis for destroying their assets don’t look great to me, at least on surface…

Re: Tell HN: Heroku deleted my database with no warning

#47

Post by itake »

sieabahlpark wrote: post #7
collectedparts wrote: post #6

This happened to me as well: projects with paid dynos but free databases, databases got nuked. How Heroku missed this is beyond me. They managed to screw over paying customers in their broad attempt to stop freeloaders. These are good accounts with credit cards on file. Why not just autocovert me to the lowest tier paid database? FWIW I was able to get them to restore my databases. But I also had free Heroku Redis on…

Redis is a memory store, you're the one who fucked up treating a cache as a persistence layer.

Redis offers disk persistence [0]. Why can't it be used as a persistence layer?

[0] - https://redis.io/docs/management/persistence/

Re: Tell HN: Heroku deleted my database with no warning

#49

Post by ceejayoz »

itake wrote: post #47
sieabahlpark wrote: post #7

Earlier quoted context omitted.

Redis is a memory store, you're the one who fucked up treating a cache as a persistence layer.

Redis offers disk persistence [0]. Why can't it be used as a persistence layer? [0] - https://redis.io/docs/management/persistence/

Redis offers disk persistence; Heroku's free Redis offering did not.

Re: Tell HN: Heroku deleted my database with no warning

#50

Post by fireworks »

m00x wrote: post #23
fireworks wrote: post #5

Earlier quoted context omitted.

So I did not realize this at first (would have helped if I were, you know, emailed some information about this), but my project was still using a free Postgres addon despite being on a paid dyno setup. So that I suppose was nuked along with the general free tier deprecation.

Did they explain why the notifications didn't work?

"I discussed this with our backend team and upon deeper investigation, we were able to confirm that there was some issue sending the notifications to your email."

Nope.

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