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Digitec Galaxus now displays warranty score and return rate

galaxus.ch

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Re: Digitec Galaxus now displays warranty score and return rate

#221

Post by jcul »

kkarpkkarp wrote: post #208
sixhobbits wrote: post #43

I love Galaxus! Most online retailers could probably increase their revenue by xx% just by copying some of their patterns. - price history so you can see when sales are fake - one click "deliver to my closest branch and I will pick it up and pay there so I don't have to muck around with online payments" option - automatic high quality translation of all product information and reviews into all offered languages - sim…

> price history so you can see when sales are fake This is now a law enforced in European Union to display such history (at least the lowest price in last 30 or more days so customer knows if the price was not fake rised just before lowering it and calling it a sale). WooCommerce has a plugin for that now[1]. 1: https://wordpress.org/plugins/wc-price-history/

Would that mean that amazon.fr / amazon.de would be required to provide that information?

I've never noticed it, maybe it's not in an obvious place.

Re: Digitec Galaxus now displays warranty score and return rate

#222

Post by h0h0h0h0111 »

oezi wrote: post #58
jsnell wrote: post #34

Earlier quoted context omitted.

I've spent a five-digit sum at Galaxus/Digitec, and never returned anything. So the typical product having a 3% return rate is quite surprising.

As an avid user of Geizhals/Idealo price comparison sites I wonder why you pick Galaxus over other reliable retailers.

Reliability, consistency, convenience, laziness. I know by and large if something goes wrong, Galaxus will just refund me no questions asked. Having tried some other retailers (that I found on toppreise)... that was not always the case

Re: Digitec Galaxus now displays warranty score and return rate

#223

Post by gggggg5 »

cvccvroomvroom wrote: post #177
jb1991 wrote: post #171

Earlier quoted context omitted.

reverse the credit card charge, that usually works like a charm and weakens the company you bought it from, and enough do the same, they can't do business any more

That doesn't work in the US. Too much time elapsed and it's not something a credit card company would adjudicate. My one little encounter isn't something a credit card company would care about. It could be a small claims court matter if they were in the same state. It's cheaper to write-off the matter as a learning experience. Voro Motors. They're a fly-by-night operation like the other Kaabo dealers I found in the U…

> That doesn't work in the US.

Totally does.

Re: Digitec Galaxus now displays warranty score and return rate

#224

Post by iwangulenko »

ddalex wrote: post #31
sschueller wrote: post #14

The way they do warranty is really awesome and uncomplicated. Recently I had a set of headphones fail after ~1 year and all I had to do was find the item in my order history click a button, answer a few questions and in this case they just credited the amount to my account, didn't even have to send them back. Instructions told me to recycle them. There is a certain amount of trust in the system. However it can also g…

> a certain amount of trust in the system Switzerland operates on trust. You go to the car service, you get the work done, you leave, you'll receive a bill in the mail later. There is trust that they do the right work and not overcharge you, and there is trust that you'll pay.

Love this and it is true that trust is higher here, also lots of (high value) things are sold on tutti (ebay / fb marketplace of Switzerland), yet the country becomes increasingly a "normal" European country and trust decreases, also regarding salaries, self promotional plug: https://twitter.com/iwangulenko/status/1618865433108688896

Re: Digitec Galaxus now displays warranty score and return rate

#226

Post by Matumio »

eterevsky wrote: post #195
extua wrote: post #12

Earlier quoted context omitted.

A 'slow delivery' option is a great idea. There have definitely been a few times when I've ordered something and would've been totally happy for it to arrive any time within the next few weeks. At the same time, it would need a different kind of delivery service which isn't totally optimised around speedy delivery.

Slow delivery for Galaxus means in a couple of days instead of tomorrow.

So far I got the same "day after tomorrow" with that option. But it just seems a nice box the check when it doesn't matter.

Re: Digitec Galaxus now displays warranty score and return rate

#228

Post by bauruine »

iwangulenko wrote: post #210

Happy to see a Swiss online retailer on HN, where the audience is more US focused. Amazon has little traction in Switzerland still. Swiss people like to support local businesses, hurray!

The Amazon website is just pure and utter garbage. I seriously don't know why anyone can buy anything there. They would have to sell everything at least at halve the price for me even considering using them instead of Digitec. Amazon has little traction because Switzerland is small so they don't care, not as price sensitive as others and hence people don't like to torment themselves just to save a few bucks.

Re: Digitec Galaxus now displays warranty score and return rate

#230

Post by mschuster91 »

ROTMetro wrote: post #87
growt wrote: post #36

Earlier quoted context omitted.

I had the opposite experience. Bought a 75” tv there. It had an extremely uneven backlight (clouding). Support told me to send it in for inspection. Tv broke on the way there. They kept it for three weeks and sent it back without mentioning that the panel was broken on arrival. After that they refused to cover it because it was my fault for not packaging it correctly. We finally settled on 50:50, so I got half my mon…

The having to ship it back is a problem with a lot of warranty these days. I have a BenQ monitor that started failing after less than a year, but since I don't have the original packaging I can't get warranty work. As TVs/monitors get larger, are we really expected to keep all of that packaging in case of warranty issues? I'm just eating the loss and will add BenQ to my list of no-gos but there needs to be a better s…

> I have a BenQ monitor that started failing after less than a year, but since I don't have the original packaging I can't get warranty work.

In the EU, to exercise your mandatory 2 year warranty, you are not required to use original packaging by law, but manufacturers may require original packaging to honor extended warranties.

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