Hacker News Board Hacker News, browsed like a classic message board
Live data from Hacker News

Digitec Galaxus now displays warranty score and return rate

galaxus.ch

Post reply on HN
Print view View original

101–110 of 281 posts

Re: Digitec Galaxus now displays warranty score and return rate

#101

Post by sschueller »

cosmodisk wrote: post #41
aphroz wrote: post #2

Interestingly enough, the culture of returns in Switzerland is very different compared to the US. Also the quality of service vs price makes it a very appealing market but very hard to penetrate. This is why international players have always had issues to do so. Swiss customers care more about quality than price. On Galaxus you can decide to chose slow delivery so you will not necessarly receive your product the next…

I have a feeling not many Swiss buy a satnav, go on a two week trip with it and then return just before the return policy ends.

Switzerland didn't have the kind of return anything for any reason culture as the US has had for a long time. The fact you can return a non defective item is something newer and you still find retailers that will not take your item back unless it is defective.

So you don't see people to go Jumbo (home depot equivalent) buy a tool and return it a week later after the job is done to get a full refund.

In fact even digitec/galaxus will charge you a 10% restocking fee if you opened the item and it isn't not defective in anyway.

Re: Digitec Galaxus now displays warranty score and return rate

#102

Post by sschueller »

jb1991 wrote: post #84
gggggg5 wrote: post #76

Earlier quoted context omitted.

How is it different?

For starters, EU law requires the right to return no-questions-asked within a minimum 14 days (many places honor 30 days). In the US, there is no such law, though many retailers do it anyway. Some states, however, have implemented such laws, but it's not nationwide.

* if unopened and unused.

Re: Digitec Galaxus now displays warranty score and return rate

#103

Post by crazygringo »

Pxtl wrote: post #25
tr33house wrote: post #8

imagine if this was on Amazon! I really hope this catches on!

Does it matter? Any shoddy goods on Amazon are immediately pulled from the store, re-stickered, and then reintroduced under a new brand name, possibly recycling the listing of a popular and successful product using the shit-of-Theseus trick.

Sure, for no-name brands.

But people also buy tons of brand-name stuff on Amazon, where this can't happen. I absolutely want to know the return rate for name-brand stuff.

Re: Digitec Galaxus now displays warranty score and return rate

#105

Post by agys »

aliqot wrote: post #66
dguest wrote: post #48

Earlier quoted context omitted.

Go to an unoccupied mountain hut, drink the beer, eat the food, use the wood for the stove, use the med kit (better to leave the morphine...), sleep in the beds, take some of the local cheese, and then leave your payment in the cookie tin, using the other few hundred CHF already there to make change. Just be sure to mark everything in the ledger, so the hut warden can replace it easier.

Is this a thing? People do that?

On the country side you can buy fresh fruits from small unattended shops on the side of the roads: you take a fruit basket and leave the money in a jar. (I only saw this in the Swiss German part, though).

Re: Digitec Galaxus now displays warranty score and return rate

#106

Post by nerpderp82 »

dguest wrote: post #48
ddalex wrote: post #31

Earlier quoted context omitted.

> a certain amount of trust in the system Switzerland operates on trust. You go to the car service, you get the work done, you leave, you'll receive a bill in the mail later. There is trust that they do the right work and not overcharge you, and there is trust that you'll pay.

Go to an unoccupied mountain hut, drink the beer, eat the food, use the wood for the stove, use the med kit (better to leave the morphine...), sleep in the beds, take some of the local cheese, and then leave your payment in the cookie tin, using the other few hundred CHF already there to make change. Just be sure to mark everything in the ledger, so the hut warden can replace it easier.

In NZ and Australia I really enjoyed the farmers selling items along the road in little boxes. Carrots, fruit, etc. All on the honor system.

Re: Digitec Galaxus now displays warranty score and return rate

#107

Post by crazygringo »

Seems like this isn't per-product, but rather per-brand in a particular category.

So while it seems like a big step forwards (great!), it's still not going to tell you if a particular item from a brand is a big lemon. And in my experience, that's often what happens when a well-known brand starts putting out a few "budget" items. (Happened to me recently on a blender that burned out on first use, and going back to search the user reviews, it seems to be a notorious problem for that specific model of blender, but not the brand overall.)

Would be amazing if Amazon could display per-product stats on returns, at least for items with >10,000 total sales.

(In contrast, warranties usually/always seem to be handled directly through the manufacturer in the US at least, so Amazon wouldn't even have that data.)

Re: Digitec Galaxus now displays warranty score and return rate

#108

Post by aliqot »

agys wrote: post #105
aliqot wrote: post #66

Earlier quoted context omitted.

Is this a thing? People do that?

On the country side you can buy fresh fruits from small unattended shops on the side of the roads: you take a fruit basket and leave the money in a jar. (I only saw this in the Swiss German part, though).

I'm familiar with the roadside produce and the honor box, but for some reason an actual dwelling being open to all, or to just be assumed that by default it is open to all, I guess caught me off guard. Assuming something like that would be open to all, here, would be a dangerous assumption on my part. I don't think I initially took into account the extreme weather conditions during that time, which in retrospect makes a lot more sense.

Re: Digitec Galaxus now displays warranty score and return rate

#109

Post by moonchrome »

bauruine wrote: post #82
moonchrome wrote: post #64

Earlier quoted context omitted.

Considering how many of my Balkan countrymen moved there I doubt this works.

They are only reachable by multiple hours hiking high up in the mountains. That's a lot of "work" just for the chance of a few hundred CHF.

This is true - hikers are usually self selecting that way. But the sentiment doesn't hold in general I'd say.

Re: Digitec Galaxus now displays warranty score and return rate

#110

Post by modoc »

ROTMetro wrote: post #87
growt wrote: post #36

Earlier quoted context omitted.

I had the opposite experience. Bought a 75” tv there. It had an extremely uneven backlight (clouding). Support told me to send it in for inspection. Tv broke on the way there. They kept it for three weeks and sent it back without mentioning that the panel was broken on arrival. After that they refused to cover it because it was my fault for not packaging it correctly. We finally settled on 50:50, so I got half my mon…

The having to ship it back is a problem with a lot of warranty these days. I have a BenQ monitor that started failing after less than a year, but since I don't have the original packaging I can't get warranty work. As TVs/monitors get larger, are we really expected to keep all of that packaging in case of warranty issues? I'm just eating the loss and will add BenQ to my list of no-gos but there needs to be a better s…

With BenQ you can ask for a swap, they will put a hold on your credit card, but will ship you a new display, you can send your old one back in the new packaging, pre-paid shipping label, and once they receive it, they release the hold. Costs nothing and you don't have to go without a display.
Post reply on HN