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Digitec Galaxus now displays warranty score and return rate

galaxus.ch

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Re: Digitec Galaxus now displays warranty score and return rate

#41

Post by cosmodisk »

aphroz wrote: post #2

Interestingly enough, the culture of returns in Switzerland is very different compared to the US. Also the quality of service vs price makes it a very appealing market but very hard to penetrate. This is why international players have always had issues to do so. Swiss customers care more about quality than price. On Galaxus you can decide to chose slow delivery so you will not necessarly receive your product the next…

I have a feeling not many Swiss buy a satnav, go on a two week trip with it and then return just before the return policy ends.

Re: Digitec Galaxus now displays warranty score and return rate

#42

Post by sys42590 »

Tijdreiziger wrote: post #15
sys42590 wrote: post #3

I really like this step... especially because they sell a mix of "good" brands and stuff you could get on Aliexpress for a tenth of the price. One more observation: If you look at the smartphone scores, you'll see that Apple warranty rates are WAY below other brands. I assume the reason for this is that for Apple you don't have to go through the retailer you bought it to have it fixed under warranty. For Samsung et a…

Samsung has service centers too. I don't know the situation in Switzerland, but in the EU, the manufacturer warranty (whether from Apple or Samsung) is usually only 1 year. EU consumer law mandates a 2-year minimum warranty, so after the first year, you have to go through the store.

2 years ago, I went to an Samsung authorized third party repair shop to to have a cracked screen replaced. They told me it will take 5 weeks to have my phone repaired.

I then went to an unauthorized repair shop and they replaced my cracked screen with an unauthorized replacement part that only had 2 finger multi-touch (without telling me of course).

I don't personally own Apple devices, but from people close to me I know first hand that Apple's service is usually better than my experience two years ago.

Re: Digitec Galaxus now displays warranty score and return rate

#43

Post by sixhobbits »

I love Galaxus! Most online retailers could probably increase their revenue by xx% just by copying some of their patterns.

- price history so you can see when sales are fake

- one click "deliver to my closest branch and I will pick it up and pay there so I don't have to muck around with online payments" option

- automatic high quality translation of all product information and reviews into all offered languages

- simple downloads on order page for invoice and receipt

And many other things. Some things are still annoying like they don't accept cards from some countries, but they get a lot right.

Re: Digitec Galaxus now displays warranty score and return rate

#44

Post by config_yml »

sschueller wrote: post #14

The way they do warranty is really awesome and uncomplicated. Recently I had a set of headphones fail after ~1 year and all I had to do was find the item in my order history click a button, answer a few questions and in this case they just credited the amount to my account, didn't even have to send them back. Instructions told me to recycle them. There is a certain amount of trust in the system. However it can also g…

You can also re-sell a product you've bought there with a click and answering a couple questions, right from your order history. It's a pretty nice experience, just recently did so with a Dell screen I no longer needed.

Re: Digitec Galaxus now displays warranty score and return rate

#45

Post by amerkhalid »

aphroz wrote: post #2

Interestingly enough, the culture of returns in Switzerland is very different compared to the US. Also the quality of service vs price makes it a very appealing market but very hard to penetrate. This is why international players have always had issues to do so. Swiss customers care more about quality than price. On Galaxus you can decide to chose slow delivery so you will not necessarly receive your product the next…

> the culture of returns in Switzerland is very different compared to the US

I am curious, how is it different?

Here in the US, I have met seen whole spectrum where some people will never return anything even if it is obviously defective. And others who will return almost perfect items for tiny issues or for not meeting their expectations.

I am not sure how I would define the US return culture.

Re: Digitec Galaxus now displays warranty score and return rate

#46

Post by amerkhalid »

amf12 wrote: post #40
extua wrote: post #12

Earlier quoted context omitted.

A 'slow delivery' option is a great idea. There have definitely been a few times when I've ordered something and would've been totally happy for it to arrive any time within the next few weeks. At the same time, it would need a different kind of delivery service which isn't totally optimised around speedy delivery.

IIRC, Amazon has an option to delay delivery and you get some credits.

Yes, you get digital credit. It is great for buying Kindle books or renting movies.

Re: Digitec Galaxus now displays warranty score and return rate

#47

Post by rrgok »

Even tough I like this feature. The title is misleading. It doesn't show the return rate of the product you are seeing. Example,

Go here, randomly chosen

https://www.digitec.ch/en/s1/product/yamaha-rx-v4a-52-channe...

And then scroll down and click warranty and then click "Detailed view", it says

> How often does a product of this brand in the «AV Receiver» category have a defect within the first 24 months?

This doesn't mean what the title says, right? I'm not a native english speaker, but I hope my reading skill is not that bad. I read it like: Yamaha return scores in "AV Reciever". If Yamaha had 100 product in "AV Reciever", it doesn't say almost nothing to me regarding the Yamaha RX-V4A I'm seeing. It could be that all 3% (example number) defect are Yamaha RX-V4A, or completely 3 (assuming Yamaha has 100 different products) different products.

Re: Digitec Galaxus now displays warranty score and return rate

#48

Post by dguest »

ddalex wrote: post #31
sschueller wrote: post #14

The way they do warranty is really awesome and uncomplicated. Recently I had a set of headphones fail after ~1 year and all I had to do was find the item in my order history click a button, answer a few questions and in this case they just credited the amount to my account, didn't even have to send them back. Instructions told me to recycle them. There is a certain amount of trust in the system. However it can also g…

> a certain amount of trust in the system Switzerland operates on trust. You go to the car service, you get the work done, you leave, you'll receive a bill in the mail later. There is trust that they do the right work and not overcharge you, and there is trust that you'll pay.

Go to an unoccupied mountain hut, drink the beer, eat the food, use the wood for the stove, use the med kit (better to leave the morphine...), sleep in the beds, take some of the local cheese, and then leave your payment in the cookie tin, using the other few hundred CHF already there to make change.

Just be sure to mark everything in the ledger, so the hut warden can replace it easier.

Re: Digitec Galaxus now displays warranty score and return rate

#49

Post by karamanolev »

sixhobbits wrote: post #43

I love Galaxus! Most online retailers could probably increase their revenue by xx% just by copying some of their patterns. - price history so you can see when sales are fake - one click "deliver to my closest branch and I will pick it up and pay there so I don't have to muck around with online payments" option - automatic high quality translation of all product information and reviews into all offered languages - sim…

The price history going quite far back was a game changer for me when shopping from Digitec/Galaxus. They don't have everything like Amazon, but the quality and the experience are on a whole different levels. Few levels above, actually.
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