Digitec Galaxus now displays warranty score and return rate
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Re: Digitec Galaxus now displays warranty score and return rate
#2Interestingly enough, the culture of returns in Switzerland is very different compared to the US.
Also the quality of service vs price makes it a very appealing market but very hard to penetrate. This is why international players have always had issues to do so. Swiss customers care more about quality than price.
On Galaxus you can decide to chose slow delivery so you will not necessarly receive your product the next day. But for the same price: https://basic-tutorials.com/news/galaxus-and-digitec-now-del...
Edit: added link
Re: Digitec Galaxus now displays warranty score and return rate
#3I really like this step... especially because they sell a mix of "good" brands and stuff you could get on Aliexpress for a tenth of the price.
One more observation:
If you look at the smartphone scores, you'll see that Apple warranty rates are WAY below other brands. I assume the reason for this is that for Apple you don't have to go through the retailer you bought it to have it fixed under warranty. For Samsung et al. there's little option to have your phone or tablet fixed without reaching out to the place you bought it.
Re: Digitec Galaxus now displays warranty score and return rate
#4[dead]
Re: Digitec Galaxus now displays warranty score and return rate
#5That looks to be a great idea to me to replace faked user reviews on well known shopping sites. I expect it could be games though
Re: Digitec Galaxus now displays warranty score and return rate
#6That looks to be a great idea to me to replace faked user reviews on well known shopping sites. I expect it could be games though
Indeed. Sounds good in principle, but how do you prevent someone from repeatedly returning items just to hurt a competitor and/or making frivolous defect/warranty claims against them?
Re: Digitec Galaxus now displays warranty score and return rate
#7That looks to be a great idea to me to replace faked user reviews on well known shopping sites. I expect it could be games though
Indeed. Sounds good in principle, but how do you prevent someone from repeatedly returning items just to hurt a competitor and/or making frivolous defect/warranty claims against them?
> how do you prevent someone from repeatedly returning items just to hurt a competitor and/or making frivolous defect/warranty claims against them?
Seems like a subset of the fake-review problem. Except with money exchanged, tangible costs to the retailer and more documentation.
Re: Digitec Galaxus now displays warranty score and return rate
#8imagine if this was on Amazon! I really hope this catches on!
Re: Digitec Galaxus now displays warranty score and return rate
#9imagine if this was on Amazon! I really hope this catches on!
Meanwhile, on Amazon I ordered something with "same-day delivery", and it hasn't even been shipped 5 days later by the seller. There is no way to leave a review, because by their policy if there were shipment issues, you can't leave a review for the product (I tried once, when I paid for a shelf that I really needed, and it took 2 weeks before the order was marked as cancelled, I left a review that I never received the product, it was deleted).
Re: Digitec Galaxus now displays warranty score and return rate
#10That looks to be a great idea to me to replace faked user reviews on well known shopping sites. I expect it could be games though
Indeed. Sounds good in principle, but how do you prevent someone from repeatedly returning items just to hurt a competitor and/or making frivolous defect/warranty claims against them?
Faking a product defect is probably way harder than just submitting a fake review. Eventually the retailer will notice that something is off as you have to send the product back and it has to be defective. How do you create a plausible warranty defect in a TV, for example?