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Is tipping getting out of control? Many consumers say yes

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Re: Is tipping getting out of control? Many consumers say yes

#271

Post by anonymouse008 »

jacktribe wrote: post #174
akomtu wrote: post #162

Earlier quoted context omitted.

If you show the full price with taxes upfront, that's an astonishing level of integrity. One idea is to print qr codes on coffee cups: customers can scan those and leave anonymous feedback later.

Taxes are included. We might do the QR for customers that did not order using the app on their phone. We're printing stickers anyway, using the Star Micronics SDK which makes QR code printing a breeze.

Gotta say, love seeing the 'hack on my own rig' mentality applied to coffee shops. Curious to know how your culture views to-go orders? Based on the YouTube short (place looks awesome btw), I don't think the vibe is grab and go - but if it is, how are you handling the tickets? Just a separate Star for the togos? Nice getting that working, too - I'm stuck in a regional rep loop trying to get access to ours.

Re: Is tipping getting out of control? Many consumers say yes

#272

Post by photochemsyn »

bilsbie wrote: post #150
jacktribe wrote: post #99

I've just opened a coffee shop in Los Angeles last month, and we don't take tips. We only use self-ordering iPads (I've custom coded an iOS app w/ Stripe Terminal for it), and we don't accept cash either. We've had a few customers baffled by the no-tipping policy, and still insisting that they leave a tip. Some even left cash on the counter or on the table. We had to chase a few of them down to return their money. Al…

We had a no tipping restaurant we used to go to and the service was reliably terrible. Hopefully the rating system will work but I’d say you do need some kind of system. On the other hand Chick-fil-A is able to make their employees act friendly. I wonder how they do it. Finally I do wish you’d accept cash just for people that want to preserve their privacy.

I think it depends on if the server gets a percentage of the total bill (basically auto-tipping if you think of it that way). Basically everything on the menu gets raised in price 20% and that's the tip portion, ideally shared with the kitchen.

This provides a strong incentive for good service (and good cooking) as an empty restaurant (fewer return customers) means less income. Otherwise, why bother providing excellent service, if you're paid the same hourly wage if the place is packed or if it's half-full?

Re: Is tipping getting out of control? Many consumers say yes

#273

Post by hgsgm »

tjpnz wrote: post #252
peterhadlaw wrote: post #232

Earlier quoted context omitted.

Please accept cash. We don't need to encourage credit card companies to track our purchases and give them the tools to control who can and cannot do business.

Why would a credit card company do that?

For profit and compliance with authoritarian government.

Re: Is tipping getting out of control? Many consumers say yes

#275

Post by expensive_news »

jacktribe wrote: post #99

I've just opened a coffee shop in Los Angeles last month, and we don't take tips. We only use self-ordering iPads (I've custom coded an iOS app w/ Stripe Terminal for it), and we don't accept cash either. We've had a few customers baffled by the no-tipping policy, and still insisting that they leave a tip. Some even left cash on the counter or on the table. We had to chase a few of them down to return their money. Al…

Somewhat of a meta-comment but I’m shocked at how many people are complaining about you not taking cash.

Has anyone ever walked out of your coffee shop because they only had cash on them? I can’t remember the last time I paid or even saw someone pay cash for anything.

Re: Is tipping getting out of control? Many consumers say yes

#276

Post by csomar »

jacktribe wrote: post #99

I've just opened a coffee shop in Los Angeles last month, and we don't take tips. We only use self-ordering iPads (I've custom coded an iOS app w/ Stripe Terminal for it), and we don't accept cash either. We've had a few customers baffled by the no-tipping policy, and still insisting that they leave a tip. Some even left cash on the counter or on the table. We had to chase a few of them down to return their money. Al…

> and give customers an option to donate to a charity if they still wish to part with additional money.

Please no. That's how it usually starts. It was with small change but now McDonalds harasses you every time you make an order to round up for some charity I never heard about. I'd donate to charities on my own.

Needless to say I avoid these places like the plague.

Re: Is tipping getting out of control? Many consumers say yes

#278

Post by hgsgm »

blacksmith_tb wrote: post #223
ntr-- wrote: post #83

> Tipping is about making sure the people who are performing that service for you are getting paid what they’re owed Here in AU we call that "wages". Having to do quick maths while under social pressure and the threat of having your service quality degraded to make up for an employer or state being unwilling to pay workers enough to live might be called "coercion", but certainly it is externalising costs onto the cus…

I can see the point of leaving a tip when a server has done a really good job (of course they should be paid a decent wage too). For me the annoying bit is being asked to tip before I have been served - I don't know yet if I would like to leave a big tip or a small one.

So you tip the cook when the cook does a really good job?

Re: Is tipping getting out of control? Many consumers say yes

#280

Post by TheDesolate0 »

jacktribe wrote: post #99

I've just opened a coffee shop in Los Angeles last month, and we don't take tips. We only use self-ordering iPads (I've custom coded an iOS app w/ Stripe Terminal for it), and we don't accept cash either. We've had a few customers baffled by the no-tipping policy, and still insisting that they leave a tip. Some even left cash on the counter or on the table. We had to chase a few of them down to return their money. Al…

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